Nicole Bull
Figtree,NSW
Summary
Proven Practice Manager with a track record of enhancing operational efficiency, adept in schedule management. Demonstrated ability to improve workflows and maintain compliance, alongside exceptional problem-solving skills. Experienced in MYOB payroll systems, ensuring accuracy in financial operations. Excelled in fostering client relationships and supporting executive teams.
Overview
28
28
years of professional experience
Work History
Client Service Administrator
Titanium Black Outsourcing
07.2024 - Current
- Provided financial administrative support by creating Client review & administrative documents.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Practice Manager
JBA Financial Advice Pty Ltd
10.2002 - 06.2024
- Addressed client concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Fostered strong client relationships.
- Managed daily practice operations to optimize appointment scheduling, client records management and billing functions.
- Ensured compliance with regulatory requirements and industry standards.
- Improved operational workflows.
- Drafting of advice documents.
- MYOB management including payroll, ensuring timely and accurate payment.
Shop Assistant
Tarrawanna Quality Deli
03.2006 - 02.2007
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Prepare sandwiches to order
- Slice and package deli items for purchase
Waitperson/Kitchenhand
James Dean Pizza Cafe
03.2005 - 11.2005
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, expediting order fulfillment.
Administration Assistant
JPMorgan Investment Banking
01.2001 - 10.2002
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Supported executive staff by drafting correspondence and preparing presentation materials for meetings, conferences, or other events.
- Assisted at corporate sponsored events.
Mobile Catering Assistant
Golden Roast Mobile Catering
01.1998 - 01.2001
- Provided friendly, courteous service to create memorable moments for guests.
- Food preparation and presentation
- Coordinated closely with other staff members during events for smooth service delivery.
Part-time Shop Assistant
Ryan's Dry Cleaning And Laundry
01.1997 - 01.2001
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Process orders to Dry Cleaning
- Laundry
Education
Advanced Word -
Pollack 6
Sydney, NSW03.2002
High School Diploma -
Bulli High School
Bulli, NSW 11.2000
Certificate II - Information Technology
TAFE
Dapto12.1998
Skills
Schedule Management
Practice Management
Workflow Management
Records Management
Strategic Planning
Payroll Administration
Data Entry
Accounts payable/receivable
MYOB - AccountRight - IAS/BAS
Additional Information
Referees:
John Baggott - Financial Adviser
0409 449 315
Computer Programs
MYOB - AccountRight
Plutosoft - Financial Advice
XPLAN
Microsoft Office
Office 365
Microsoft Teams
Zoom
Google Workspace
Trello
Clockify
Timeline
Client Service Administrator
Titanium Black Outsourcing
07.2024 - Current
Shop Assistant
Tarrawanna Quality Deli
03.2006 - 02.2007
Waitperson/Kitchenhand
James Dean Pizza Cafe
03.2005 - 11.2005
Practice Manager
JBA Financial Advice Pty Ltd
10.2002 - 06.2024
Administration Assistant
JPMorgan Investment Banking
01.2001 - 10.2002
Mobile Catering Assistant
Golden Roast Mobile Catering
01.1998 - 01.2001
Part-time Shop Assistant
Ryan's Dry Cleaning And Laundry
01.1997 - 01.2001
Advanced Word -
Pollack 6
High School Diploma -
Bulli High School
Certificate II - Information Technology
TAFE