Nicole Burden
Winston,Australia
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office Manager
Kenlach Transport
Mount Isa
11.2020 - 07.2024
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Organized company events including holiday parties, team building activities .
- Provided training to new hires on office policies and procedures.
- Used judgment and initiative in handling confidential matters and requests.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coded and entered daily invoices with in-house accounting software.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Administration Officer (Temp)
MICCOE
Mount Isa
09.2019 - 03.2020
- Monitored stock levels within the environment, placing orders when necessary.
- Reserved and managed meeting room availability.
- Ensured compliance with health and safety regulations within the office environment.
- Maintained front desk to provide positive first impression.
- Assisted organizational efforts by filing, entering data and answering phones.
- Responded to customer enquiries promptly and courteously.
- Received and distributed mail, letters and packages.
- Assisted with set up and pack down for social events and bar deliveries.
- Broke down boxes for garbage and recycling.
- Assisted with preparation of flyers, posters, and digital advertising.
Accounts Payable Officer (Temp)
North West Hospital and Health Service
Mount Isa
04.2019 - 09.2019
- Validated invoice approval to meet HHS standards
- Compiled batches efficiently for review
- Manage interactions with multiple stakeholders encompassing internal and external parties
- Prioritized tasks to meet tight schedules.
- Worked with S/4HANA platform.
- Handled large volume of invoices swiftly.
- Resolved invoice discrepancies with vendors in an efficient manner.
- Ensured compliance with internal policies and procedures related to Accounts Payable activities.
- Performed other duties as assigned by supervisor or manager.
Appliances Coordinator
Broadspectrum Goodstart Contract
WFH
10.2018 - 01.2019
- Assessing total appliance delivery performance and tracking with contractual KPIs.
- Enhanced operational efficiency by identifying process improvements in cost, quality, safety, and customer service.
- Coordinating effectively with BRS Property contract personnel to enable seamless service operations.
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Facilitated communication between different departments in order to resolve issues quickly.
- Analyzed data to identify trends in customer behavior and preferences.
Maintenance Planner
Broadspectrum Goodstart Contract
Murarrie
07.2017 - 01.2019
- Assessing and documenting the performance of maintenance activities concerning established KPIs
- Ensuring the facilities management team has visibility for monitoring statutory obligations compliance
- Maintained records of fixed plant and equipment in the Management Information System
- Collaborated with procurement SMEs and NCC data analytics team as needed
- Guided Procurement Manager in structuring vendor master data for MIS integration
- Provide initial assistance to Contract Service Delivery Team for facilities management MIS issues
- Provide subject matter guidance to Contract Service Delivery Team regarding facilities management MIS
- Handled billing associated with maintenance schedules
- Enhanced operational processes to boost cost-efficiency, quality, and safety
- Enhanced team skills through comprehensive training sessions
- Created work orders with detailed instructions for technicians to complete maintenance tasks.
- Delegated work to staff, setting priorities and goals.
Facilities Coordinator
Broadspectrum WoAG Account
Brisbane
05.2018 - 06.2018
- Managed guest reception professionally.
- Managed allocation of entrance permits.
- Oversaw effective allocation of guest parking zones.
- Managed scheduling for virtual meeting spaces.
- Organized conference room setup.
- Facilitated smooth operation of digital infrastructure.
- Managed catering logistics.
- Ensure meeting rooms remain clean and organized.
- Managed multi-line phone systems.
- Optimized workflow through updated process documentation.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Provided insights to facility management on new trends for office environment.
Works Coordinator (Secondment)
JLL FM Goodstart
Brisbane
05.2017 - 06.2017
- Facilitating communication between various managerial tiers and subcontractors.
- Dispatched timely reports to meet contract KPI standards.
- Ensured all essential work met deadlines.
- Maintained continuous data flow for accurate facility information.
- Enhanced operational efficiency by optimizing report workflows.
- Collaborated with Quotes Manager and Operations Manager to ensure job completion.
Property Services Coordinator
JLL FM Goodstart
Brisbane
05.2015 - 05.2017
- Managed call center inquiries with professionalism.
- Ensured timely responses by maintaining an organized email system.
- Maintained high standards in customer interactions.
- Coordinated with management, contractors, and clients for swift resolution.
- Ensured workspace cleanliness and orderliness.
- Applied SAP skills to maintain and update work orders.
- Maintained compliance with KPIs.
Customer Service Operator
Australia Post
Brisbane
09.2012 - 05.2015
- Delivered exceptional customer support in a call center environment.
- Facilitated efficient handling of client queries, aiming for resolution in the initial contact.
- Entered and maintained data records accurately.
- Contributed to team effort by accomplishing related results as needed.
- Adhered to all company regulations, policies, and procedures while interacting with customers.
- Upsold additional products or services when appropriate during calls and interactions with customers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Ensured compliance by completing PCI DSS training for payment processes.
- Conducted thorough investigations using company systems to find misplaced items.
- Managed investigation closure processes utilizing SAP.
Skills
- Results-Oriented Professional
- Meticulous Approach
- Self-Assured
- Efficient Task Management
- Proficient in Microsoft Word
- Excel Proficiency
- Proficient in Microsoft Outlook
- SAP Proficiency
- Xero Financial Management Skills
Certification
- WCC Blue Card valid until Sept 2025
- Statement of Attainment - Provide Responsible Service of Alcohol
Accomplishments
- Ovation Award July 2016 for Customer Excellence
References
- Emma Morton, Managing Director, Kenlach Transport, Emma@kenlach.com.au, 0438 168 739
- Donna Olivero, Mount Isa City Council, 0409 721 106
Affiliations
- Gardening
- Thrifting
Timeline
Office Manager
Kenlach Transport
11.2020 - 07.2024
Administration Officer (Temp)
MICCOE
09.2019 - 03.2020
Accounts Payable Officer (Temp)
North West Hospital and Health Service
04.2019 - 09.2019
Appliances Coordinator
Broadspectrum Goodstart Contract
10.2018 - 01.2019
Facilities Coordinator
Broadspectrum WoAG Account
05.2018 - 06.2018
Maintenance Planner
Broadspectrum Goodstart Contract
07.2017 - 01.2019
Works Coordinator (Secondment)
JLL FM Goodstart
05.2017 - 06.2017
Property Services Coordinator
JLL FM Goodstart
05.2015 - 05.2017
Customer Service Operator
Australia Post
09.2012 - 05.2015
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