Nicole Buzelin
Narellan Vale,Australia
Summary
Professional with extensive experience in the travel industry, adept at maintaining up-to-date knowledge of trends and regulations to enhance customer service. Developed and implemented innovative business strategies that improved revenue streams, contributing to the company's market leadership. Demonstrated effective team leadership by supervising performance, providing constructive feedback, and fostering a culture of continuous improvement. Established strong customer relationships through attentive service and prompt resolution of complaints, resulting in increased client satisfaction.
Overview
29
29
years of professional experience
1
1
year of post-secondary education
Work History
Business Development Manager
Silversea
03.2020 - 02.2026
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Generated travel-related reports for clients to facilitate decision-making.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Developed and implemented innovative business strategies that improved revenue streams, positioning the company as a market leader.
Team Leader
Canada Alaska Travel Connection
01.2017 - 02.2020
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Host educational in Canada for Trade agents.
- Train staff on cruising / Silversea & Princess.
- Led a team in delivering exceptional customer service, resulting in enhanced client satisfaction and loyalty.
Senior Travel Specialist
Diploma Travel
01.2014 - 01.2017
- Followed up with customers to increase customer service with travel plans.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Plan Cruise groups & Host Guests.
Senior Sales Consultant
MSC Cruises
01.2013 - 01.2014
- Built and cultivated relationships with customers and turned prospective leads into happy clients by returning messages quickly and answering questions truthfully.
- Explained important information regarding features and functions for various products so that customer was knowledgeable.
- Evaluated clients' needs and created plan of action to provide solutions.
- Package Group bookings.
- Met regularly with sales manager to discuss sales strategies and brainstorm new ways to encourage customers to buy.
Senior Travel Consultant
HARVEY WORLD TRAVEL
01.2009 - 01.2013
- Used Sabre computer systems to print tickets and travel itineraries.
- Used company and vendor marketing resources to educate customers and close sales.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Training for new staff on Ocean Cruising /River Cruising & land packages.
REHO TRAVEL
03.2007 - 01.2009
- Evaluated suppliers to maintain cost controls and improve operations.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed complete business plans and operational strategies for new and existing business.
- Travel with Kids Retail + Corporate Consultant
Senior Travel Consultant
DIPLOMA WORLD TRAVEL
01.2001 - 03.2007
- Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
Corporate /Retail /Wholesale Consultant
VN HOLIDAYS / ADVANCE AUSTRALIA TRAVEL
01.1998 - 01.2001
- Handled sensitive personal data with discretion.
- Used Amadeus computer systems to print tickets and travel itineraries.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Organized Groups & Hosted.
Retail Travel Consultant
PLUMPTON TRAVEL
01.1997 - 01.1998
- Arranged travel accommodation for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Updated and maintained customer databases to increase customer retention.
Education
Tourism And Travel Management
Careers Business College
02.1990 - 02.1991
Skills
- Customer Service
- Sales
- Team Leadership
- Travel Planning
- Training and Development
- Relationship Management
- Business strategy
- Revenue generation
- Customer relationship management
- Travel industry trends
Timeline
Business Development Manager
Silversea
03.2020 - 02.2026
Team Leader
Canada Alaska Travel Connection
01.2017 - 02.2020
Senior Travel Specialist
Diploma Travel
01.2014 - 01.2017
Senior Sales Consultant
MSC Cruises
01.2013 - 01.2014
Senior Travel Consultant
HARVEY WORLD TRAVEL
01.2009 - 01.2013
REHO TRAVEL
03.2007 - 01.2009
Senior Travel Consultant
DIPLOMA WORLD TRAVEL
01.2001 - 03.2007
Corporate /Retail /Wholesale Consultant
VN HOLIDAYS / ADVANCE AUSTRALIA TRAVEL
01.1998 - 01.2001
Retail Travel Consultant
PLUMPTON TRAVEL
01.1997 - 01.1998
Tourism And Travel Management
Careers Business College
02.1990 - 02.1991