Nicole Caltabiano
East Ipswich,QLD
Summary
Dynamic Project Coordinator with a proven track record at Decon Corporation, excelling in stakeholder communication and process improvement. Skilled in schedule management and problem-solving, I have successfully implemented project trackers that enhanced efficiency and fostered collaboration across teams, driving projects to successful completion while ensuring high customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Project Coordinator
Decon Corporation
Northgate, QLD
01.2025 - Current
- Performed regular reviews of project documentation and communicated results with relevant personnel.
- Prepared status reports to communicate progress to stakeholders and management teams.
- Identified project needs by reviewing project objectives and schedules.
- Participated in professional development opportunities to stay current with industry trends and technologies.
- Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Developed and implemented project tracker or calendar to meet and maintain standards.
- Introduced change improvement plans to achieve goals, methodologies and initiatives.
- Conferred with project personnel to identify and resolve problems.
- Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
- Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
- Prioritized needs and delegated assignments to simultaneously handle multiple projects.
- Drove communication within high-performance, cross-functional organization to meet aggressive goals.
- Liaised between departments, vendors and clients to monitor project expenses.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
Project Coordinator
Downer EDI Engineering Pty Ltd
Milton, QLD
09.2022 - 12.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Managed communication channels between various teams involved in the execution of complex projects.
- Provided direction, guidance and support to team members throughout the duration of projects.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Ensured compliance with relevant regulations or standards when executing projects across multiple regions.
- Assessed, monitored and reported on work progression.
- Used control tools to update and monitor project schedules.
- Conferred with project personnel to identify and resolve problems.
- Developed and implemented project tracker or calendar to meet and maintain standards.
Administrative Officer
SLADE Australia
West End, QLD
08.2021 - 09.2022
- Maintained front desk to provide positive first impression.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Sorted incoming mail for distribution to appropriate personnel.
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Greeted guests and vendors to assist in navigating space.
- Directed customer inquiries to appropriate department personnel.
- Planned staff and training meetings and scheduled conference rooms.
- Organized and scheduled on-site and off-site trainings for staff members.
- Coordinated logistics for training sessions, including scheduling, venue selection, and equipment setup.
- Utilized learning management systems (LMS) to administer online training and track employee progress.
- Assisted in setting up online learning platforms used for virtual classroom environments.
- Scheduled and confirmed appointments.
- Participated in credit and collections activities.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Analyzed resource requirements for each project and identified potential conflicts or delays.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Workforce Coordinator
Youfoodz Pty Ltd
Brisbane, QLD
03.2021 - 08.2021
Training Coordinator
Fire & Safety Industries Pty Ltd
Mansfield, QLD
09.2019 - 03.2021
Education
High School Diploma -
Burdekin Catholic High School
Ayr11-2010
Skills
- Stakeholder communication
- Schedule management
- Risk assessment
- Process improvement
- Problem solving
- Detail orientation
- Spreadsheet tracking
Certification
- Certificate II in Business Administration
- Certificate IV in Work Health and Safety
- Construction White Card
- Manual C Class Driver's Licence
Accomplishments
- Improved February 2025 KPI performance at Decon to 96% from 66% in January 2025
- Managed delivery of 70 small projects for February 2025
- Improved processes within Decon QLD team to provide early notice for any projects at risk
- Maintained above 95% KPI performance at Downer EDI Engineering for 2 years
- Managed and maintained delivery of 100 sites per month while at Downer EDI Engineering
References
References available upon request.
Timeline
Project Coordinator
Decon Corporation
01.2025 - Current
Project Coordinator
Downer EDI Engineering Pty Ltd
09.2022 - 12.2024
Administrative Officer
SLADE Australia
08.2021 - 09.2022
Workforce Coordinator
Youfoodz Pty Ltd
03.2021 - 08.2021
Training Coordinator
Fire & Safety Industries Pty Ltd
09.2019 - 03.2021
High School Diploma -
Burdekin Catholic High School
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