NICOLE CAMPBELL
Burswood,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Solutions Specialist
Probe CX
10.2022 - Current
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
- Learned and followed customer service policies and procedures to meet organizational and industry standards.
- Escalated customer issues to management for appropriate action to be taken.
- Trained customers on product usage for increased brand loyalty.
Sales Assistant
Nevis Group
09.2021 - 12.2021
- Processed orders through company system
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge
- Built and maintained relationships with peers and upper management to drive team success
- Evaluated current sales strategies to identify targets, improve business plans and optimize product presentations
- Fostered relationships with customers to expand customer base and retain business
- Completed all assigned training to stay updated on important policies and procedures.
Sales Assistant
The Marketing and Sales Group
06.2017 - 06.2018
- Processed orders through company system
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge
- Built and maintained relationships with peers and upper management to drive team success
- Accepted and completed cash, check and credit card payments
- Evaluated current sales strategies to identify targets, improve business plans and optimize product presentations
- Fostered relationships with customers to expand customer base and retain business
- Priced out products for customers and drew up sales paperwork
- Completed all assigned training to stay updated on important policies and procedures.
Bar Staff Member
Maylands Sports and Recreation
10.2013 - 02.2018
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Balanced daily registers and generated sales reports for management
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Collected and organized daily till totals and tips
- Upsold customers from shelf to premium brands to help boost sales
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations
- Poured wine, beer and cocktails for patrons
- Maintained list of ride services for inebriated customers
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Retail Assistant
IGA Wellington Village
04.2013 - 11.2015
- Answered questions about current promotions and resolved issues according to store policies
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Engaged positively with each customer, providing professional and polite support for sales and service needs
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Increased customer service feedback scores by delivering outstanding service to customers daily
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Drove sales by successfully employing strategies such as upselling and cross-selling
- Calculated pricing, applied discounts and collected payment to process transactions
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Bachelor of Arts - Sociology And History
Murdoch University
12.2023
Skills
- Collaboration
- Relationship building
- Communication; both verbal and written
- Effective Multitasking
- Customer Account Management
- Issue and Complaint Resolution
- Scheduling and calendar management
- Customer service
- Phone etiquette
- Prioritization
- Time Management
Timeline
Customer Solutions Specialist
Probe CX
10.2022 - Current
Sales Assistant
Nevis Group
09.2021 - 12.2021
Sales Assistant
The Marketing and Sales Group
06.2017 - 06.2018
Bar Staff Member
Maylands Sports and Recreation
10.2013 - 02.2018
Retail Assistant
IGA Wellington Village
04.2013 - 11.2015
Bachelor of Arts - Sociology And History
Murdoch University
Similar Profiles
Phillipa GoereePhillipa Goeree
Customer Service Agent at Probe CXCustomer Service Agent at Probe CX
Obsa YousufObsa Yousuf
Team Leader Manager at Probe CXTeam Leader Manager at Probe CX
SHREYA BADONISHREYA BADONI
Customer Solutions Specialist at Probe CXCustomer Solutions Specialist at Probe CX
Sherla WongSherla Wong
Customer Solutions Specialist at Probe CXCustomer Solutions Specialist at Probe CX
Yi (Michael) ZhaoYi (Michael) Zhao
Licensed AME at Aviation JazzLicensed AME at Aviation Jazz