Nicole Cantwell
Sydney
Summary
I am a detail-orientated biomolecular science graduate from Ireland, with hands-on administration experience, seeking to leverage strong organisational skills and a diverse work background in administrative roles. I am eager to contribute to a dynamic team environment. I have worked in various administration, laboratory, and customer service roles for the past 10 years. I am passionate, enthusiastic, highly motivated and not afraid to seek out guidance when I need it. I always take on advice and use feedback as a tool to improve my work ethic.
Overview
5
5
years of professional experience
Work History
Inbound Customer Service Representative
Mastercard
09.2024 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
Medical Laboratory Aide
The Mater Private Hospital
08.2022 - 04.2023
- Worked with a close-knit team in a busy hospital assisting lab staff in the preparation and processing of patient samples
- Gained expertise in receiving, labelling, and preparing tissue specimens for analysis, always ensuring accuracy and proper handling
- Precision & meticulousness are essential in histology to ensure the best patient care & accurate diagnosis
- Communicated efficiently with other lab staff, doctors, surgeons & patients via email & phone
- Managed inventory by carrying out stock-take & ordering supplies to support daily lab operations
- Updated documentation & processes to improve lab efficiency while ensuring compliance with health & safety guidelines
Office Assistant
MTEK Sciences
06.2019 - 09.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks
- Enhanced office efficiency by managing schedules, organising files, and maintaining a clean workspace
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
- Expedited document processing with accurate data entry and timely filing
Education
BSc (Hons) - Biomolecular Science
Technological University Dublin
01.2022
Skills
- Customer Service
- Attention to detail
- Expertise in Microsoft Office
- Recordkeeping & File Management
- Communication Skills
- Team Collaboration
- Data Confidentiality
- Resourceful & Analytical
Timeline
Inbound Customer Service Representative
Mastercard
09.2024 - Current
Medical Laboratory Aide
The Mater Private Hospital
08.2022 - 04.2023
Office Assistant
MTEK Sciences
06.2019 - 09.2019
BSc (Hons) - Biomolecular Science
Technological University Dublin
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