Nicole Caplan
Caulfield South,VIC
Summary
Accomplished Occupational Therapist and Vehicle Modification Specialist with a strong knowledge of the Transport Accident Commission and external healthcare providers.
Experience with redesigning and embedment of the TAC vehicle modification service model, strong internal and external stakeholder engagement and project/contract management experience.
Results-driven approach and a strong commitment to continuous improvement.
Overview
15
15
years of professional experience
Work History
Vehicle Modification Specialist
Transport Accident Commission
06.2021 - Current
- Support TAC & WSV clients, through the efficient and cost efficient delivery of transport needs & vehicle modifications services, to achieve maximal safety and independence following a transport accident.
- Engagement with clients and other stakeholders such as vehicle modifiers and occupational therapists to plan, project/contract manage, and monitor progress of vehicle modifications to ensure maximum efficiency in the completion of this process.
- Close collaboration with internal stakeholders such as procurement manager in the management of external providers to ensure contract compliance.
- Actively identify, review, monitor and provide advice on the enhancement of procedures, systems and data capture for all transport needs and vehicle modifications that support business objectives. This included the development of and embedment of a centralized vehicle modification management model, development of work practices and other resources and amendments to the transport and vehicle mods policy.
Clinical Supervisor
Statewide Equipment Program (SWEP)
01.2018 - 06.2023
- Provision of expert clinical advice in specific categories of assistive technology, including home modifications, vehicle modifications, hygiene equipment and wheelchairs.
- Assistive technology prescription reviews and audits
- Provision of support and mentoring to AT prescribers.
- Contributed to development of relevant educational and
support material for SWEP prescribers.
Early Support Coordinator
Transport Accident Commission
02.2019 - 06.2021
- Management of a complex caseload of newly injured clients supporting them through discharge and for the first few years post discharge.
- Working closely with teams across the TAC including home modifications and accommodation to facilitate smooth and safe discharges.
- Building strong rapport with providers, to influence and encourage consideration of contemporary disability principles.
- Development and trial of new planning tools, now known as MyPlan.
- Working collaboratively with the pilot working group and evaluation team to provide feedback in regards to planning in the early space.
- Involvement in multiple working groups including the attendant care focus group, equipment group, clients skills and support group and peer to peer panel.
Active Support Coordinator
Transport Accident Commission
03.2018 - 02.2019
- Management of a a high-volume caseload of severely injured clients, ensuring timely completion of tasks and effective communication with clients and stakeholders.
- Collaboration with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintenance of all documentation of client interactions, planning conversations and clients progress toward goals,
Senior Occupational Therapist
Independent Rehabilitation Services
09.2009 - 03.2018
- Management of a complex case load of clients with neurological conditions, including acquired brain injury and spinal cord injuries.
- Completed a range of physical and cognitive assessments, attendant care assessments, prescription of assistive technology including home and vehicle modifications.
- Completed OT driving assessments as a registered OT driving assessor
- Supervision of junior staff and students,
- Mentoring of other allied health staff
- Facilitated a range of continuous improvement and professional development activities,
- Led a research project on the Goal Attainment Scale outcome measure and presented this at a National OT conference.
Education
Team Leadership Development Pathway -
Transport Accident Commission
Geelong, VIC08.2023
Leadership For Health Professionals -
Delta Centre
07.2017
Occupational Therapy Driving Assessor -
La Trobe University
Melbourne, VIC06.2008
Bachelor of Occupational Therapy -
La Trobe University
Melbourne, VIC12.2002
Skills
Strong communication skills and rapport building
Highly efficient and sound time management
Strong collaborator and team player
Contract/project management experience
Comprehensive problem solving capacity
Highly flexible and adaptable
Accountable for individual and teams actions and outcomes
Approachable and compassionate
Timeline
Vehicle Modification Specialist
Transport Accident Commission
06.2021 - Current
Early Support Coordinator
Transport Accident Commission
02.2019 - 06.2021
Active Support Coordinator
Transport Accident Commission
03.2018 - 02.2019
Clinical Supervisor
Statewide Equipment Program (SWEP)
01.2018 - 06.2023
Senior Occupational Therapist
Independent Rehabilitation Services
09.2009 - 03.2018
Team Leadership Development Pathway -
Transport Accident Commission
Leadership For Health Professionals -
Delta Centre
Occupational Therapy Driving Assessor -
La Trobe University
Bachelor of Occupational Therapy -
La Trobe University
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