Nicole Carswell
Brisbane,Australia
Summary
Personable and dedicated employee with extensive experience in fitness and administration. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with a demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
All Rounder - Fitness Coach, Sales Associtate
Orangetheory Fitness Mosman
Sydney, NSW
02.2018 - 11.2022
- Provided one-on-one and group fitness instruction to individuals of all ages and abilities.
- Conducted orientations on proper use of exercise equipment and safety guidelines.
- Ensured that gym facilities were clean and well maintained at all times.
- Provided nutritional advice to clients based on their individual health goals.
- Organized special events such as outdoor activities or competitions to promote healthy lifestyles among members.
- Performed administrative duties including answering phones, scheduling appointments, taking payments.
- Maintained updated knowledge of trends in the fitness industry through continuing education courses.
- Demonstrated exercises with proper form and technique for a variety of skill levels during classes.
- Motivated clients by setting realistic expectations regarding physical performance.
- Counseled clients on lifestyle changes needed to reach health objectives.
- Participated in outreach initiatives designed to raise brand awareness and generate new members.
- Delivered new client assessment process and body fat composition testing.
- Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
- Promoted classes and facility amenities on social media.
- Conducted low use calls to improve the member retention of the studio.
Accounts Receivable Officer
Civil Aviation Safety Authority
Canberra, ACT
02.2015 - 12.2017
- Reviewed and processed customer invoices for accuracy, completeness and compliance with company policies.
- Maintained accurate records of all accounts receivable transactions.
- Prepared monthly statements for clients to ensure timely payment of outstanding balances.
- Researched discrepancies in financial data and resolved any issues or problems accordingly.
- Reconciled accounts receivable ledger to ensure accuracy of reported balances.
- Conducted credit checks on new customers prior to extending credit terms.
- Assisted with the collection of overdue payments from customers by making phone calls and sending emails and letters.
- Answered incoming inquiries from customers regarding account status, payment options and other related topics.
- Processed refunds and credits as requested by customers in a timely manner.
- Tracked daily deposits to ensure accuracy of cash postings against invoices received.
- Ensured that all invoices were paid within the agreed upon terms of each contract.
- Reconciled computer reports with manually maintained ledgers.
Executive Administrative Assistant
Civil Aviation Safety Authority
Canberra, ACT
11.2012 - 02.2015
- Reviewed and processed expense reports and invoices for accuracy and completeness.
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Coordinated communications between departments to ensure timely completion of projects.
- Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
- Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Managed incoming mail by sorting out items that needed immediate attention or forwarding it on to the appropriate department or individual for action or response.
- Prepared monthly financial statements according to established deadlines.
- Processed accounts payable and receivable transactions accurately within set timeframes.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
Education
Certificate 4 in Fitness - Health And Fitness
Australian Institute of Fitness
Phillip, ACT12-2014
Certificate 3 in Fitness - Health and Fitness
Australian Industry of Fitness
Phillip, ACT05-2014
High School Diploma -
Mater Dei Catholic College
Wagga Wagga, NSW12-2006
Skills
- Customer service
- Conflict resolution
- Highly organised
- Team management
- Fitness coaching
- Group training
- Personal training
- Client retention
- Financial account management
- Attention to detail
- Team meeting organisation
- Exceptional communication
References
References available upon request.
Timeline
All Rounder - Fitness Coach, Sales Associtate
Orangetheory Fitness Mosman
02.2018 - 11.2022
Accounts Receivable Officer
Civil Aviation Safety Authority
02.2015 - 12.2017
Executive Administrative Assistant
Civil Aviation Safety Authority
11.2012 - 02.2015
Certificate 4 in Fitness - Health And Fitness
Australian Institute of Fitness
Certificate 3 in Fitness - Health and Fitness
Australian Industry of Fitness
High School Diploma -
Mater Dei Catholic College
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