Nicole Casati
Doreen,VIC
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude with an ability to work unsupervised. Willingness to take on added responsibilities to meet team goals.
To seek and maintain a position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Nail Technician
Deadlynails
654 Plenty Road Preston
03.2013 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Communicated effectively with management concerning important customer issues.
- Responded to customer requests and concerns about gel application and nail art designs.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Cleaned and sanitized tools and equipment before each client.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Designed creative nail art designs and patterns.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Administered polishes, creams and cuticle oils.
Disability Support Worker
Lotusnursing
Melbourne, VIC
02.2025 - Current
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
- Conducted in-home visits to provide supportive services.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
Disability Support Worker
Wyngatecare
Melbourne, VIC
03.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Kept accurate records for client files and handled related paperwork.
- Adhered to company requirements for patient interactions and care standards.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
Executive Assistant
James Loveday / Support Navigator
Melbourne, VIC
07.2023 - 01.2025
- Protected private information by using tactful communication methods.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimise time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Collaborated on special projects to improve overall business operations within the organisation efficiently.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyse, and report on performance and sales data.
Office Assistant
WYNGATE CARE
Melbourne, VIC
07.2023 - 03.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organising files, and maintaining a clean work spaces
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Assisted with onboarding of new employees.
Call Center Representative
Just Car Insurance / Suncorp
Collins St Melbourne
12.2011 - 05.2015
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Approved and terminated customer contracts upon request.
- Met customer call guidelines for service levels, handle time and productivity.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Developed and updated databases to handle customer data.
Call Center Team Leader
Foxtel /salmat
Franklin Street, Melbourne
03.2008 - 12.2011
- Conducted periodic surveys with customers and potential customers to increase quality.
- Oversaw call-monitoring, coaching, performance and corrective action for all team members.
- Communicated frequently and openly to motivate team members and drive goal achievement.
- Prioritized team and individual goals to effectively achieve business objectives.
- Coached team members regarding call strategy to effectively reach targets and foster customer retention.
- Developed knowledge of products, processes and call center trends to provide recommendations for improved customer experience.
- Provided knowledge and resources to prepare each team member for success and top performance.
- Assisted in training, motivating and coaching team members to meet required center goals.
- Responded to customer requests for products, services, and company information.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Oversaw team of 17 agents focused on customer service and sales calls.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Kept records of calls placed and charges incurred.
- Connected callers with appropriate professional, department, or business.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Responded to team support questions quickly to maintain call center efficiency.
- Participated in brainstorming sessions, providing feedback and executing new tactics to improve campaign and agent performance.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
Education
Year 12 -
Don Campus
Devonport, TASSkills
- Current first aid and cpr
- Current police check
- Current WWCC
- Current NDIS clearance
- Call Answering
- Company Guidelines
- Customer Service
- Marketing Initiatives
- Infection Control
- Creative Solutions
- Information Updates
- Verbal and Written Communication
- Data entry
- Time management
- Positive attitude
- Verbal communication
- Dedicated team player
- Resourceful
- Office administration
- Prioritizing work
- Professional and mature
- Valid Driver's license
- Social media and promotions
- Digital file management
References
Available on request
Contact
Doreen, VIC 3754
Skills
- Schedule Maintenance
- Administrative Support
- Improvement Plans
- Team Meetings
- Time Management
- Coordinate Appointments
- Providing Feedback
- Onsite Visits
- Product Knowledge
- Customer Education
- Team Collaboration
Education
Devonport, TAS
Timeline
Disability Support Worker
Lotusnursing
02.2025 - Current
Executive Assistant
James Loveday / Support Navigator
07.2023 - 01.2025
Office Assistant
WYNGATE CARE
07.2023 - 03.2024
Disability Support Worker
Wyngatecare
03.2023 - Current
Nail Technician
Deadlynails
03.2013 - Current
Call Center Representative
Just Car Insurance / Suncorp
12.2011 - 05.2015
Call Center Team Leader
Foxtel /salmat
03.2008 - 12.2011
Year 12 -
Don Campus