Nicole Chan
YEERONGPILLY
Summary
I bring deep experience working across multicultural and international settings, with a natural curiosity and strong commercial instincts that help me quickly make sense of complex environments. I'm energised by change and have the learning agility to adapt quickly and support others to do the same.
What drives me is creating whole-system cultural shifts that are tightly aligned to business outcomes, while staying responsive to fast-moving market conditions. I’m known for delivering results in the here and now, while also positioning teams and organisations to thrive in whatever tomorrow holds.
My leadership style is grounded in transformation—setting a clear vision, translating strategy into meaningful plans, and enabling others to do their best work. I’m a hands-on, supportive leader who believes in empowering people and bringing out their strengths.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Group Manager, Transformation Projects
Thiess
01.2023 - Current
- Developed the global Structured for Performance (SFP) program team, focused on driving cost efficiency, process optimisation, and organisational design improvements to drive efficiencies with a lower cost perspective and change management focus.
- Co-designed the roadmap for culture change to support our business transformation outlining change across business models, operational excellence, culture, works of working model, talent and performance.
- Driving and designing a new operating model, encompassing corporate and regional business split to achieve strategic growth and diversification.
- Leading the operations and support services review which resulted in design and delivery of innovative operating models and efficiencies while embedding practical and sustainable change across the business.
- Initiated and sponsored the design of a new recognition program for all 14,000+ global team aligned with company values, providing a platform for leaders and peers to recognise each other which had a take up rate of XX% in first day of launch in Australia region.
- Initiated process improvements that led to reduced costs while maintaining or improving quality standards.
Lead, Change Management
Thiess
07.2022 - 12.2022
- Partnered the Executive, Transformation, People & Brand in the business strategy and transformation plan for the turnaround of the business. This includes end to end operating model changes and execution of transformative change. Results include significant restructuring of people & capability function, re-designed performance cycle approach to align to new business direction and designed new employee value proposition (EVP) and ways of working.
- Building awareness and knowledge of the organisational changes brought about by the transformation program, including managing and execution of all initiative related communication.
- Design and manage various organisation-wide initiatives, which include culture and engagement programs with an agile approach utilising customer journey and Human Centre Design methodologies.
- Develop and implement key deliverables and projects focused on performance management, talent and succession to evolve organisational culture.
- Develop and define brand, vision, purpose and values (EVP) in partnership with external provider. Ensuring it meets strategic priorities and aligns with overall direction of the organisation. Responsible for engagement, management of deliverables and liaising with key internal stakeholders on delivery of programme of works to all of organisation.
Senior Specialist, People & Capability
Thiess
09.2019 - 12.2021
- Business Partner with corporate client groups ensuring effective implementation, management and delivery of HR lifecycle across programs, systems and processes that contribute to overall business objectives
- Developed a career pathway framework across Thiess Component Workshops encompassing competency framework, remuneration framework and performance review.
- HR Lead for the Modern Slavery assessment for Mongolian Operations. Leading the in-country review via a desktop exercise in conjunction with the local Leadership team. Integral in rolling out face to face as well as online training in Modern Slavery principles to all of business, plus high-impact teams.
HR Manager
Santos Limited
01.2012 - 09.2019
- This role is responsible for partnering with VP’s & GM level leaders (Onshore Upstream Oil & Gas) and their teams across multi sites, delivering people solutions.
- Responsible for strategic and operational people activities, with a focus on culture, leadership, ER, workforce planning, succession planning and business transformation initiatives.
- Provided expert advice and assistance on full HR life-cycle to multi-level leaders in Onshore Oil & Gas division across both office and field-based teams, supporting their efforts to become the lowest cost oil and gas operator.
- Implemented strategies to improve company culture including communication and leadership development. Provided ongoing coaching to managers and leaders across the business.
- Provided strategic and tactical advice to managers on the handling of people and change management issues and partnering with leaders in planning and preparation for significant organisational change efforts.
- Developed pro-active employment relations plans in partnership with line management to maintain the “direct employment” relationship, whilst meeting operational and cost related needs of the business.
- Integral role in business group restructure moving from functional to asset-based structure, encompassing communications, organisational structure, sourcing talent and embedding change.
People & Performance Manager- Transportation
AECOM
09.2007 - 12.2011
- A key member of the senior leadership team of the Transport and Energy Business lines, focused on providing strategic support to the leaders including Employee Relations guidance, Talent Acquisition support, Performance Management and general management advisory role.
- Advised Technical Director and leadership team on management issues, team structure, coaching for new managers and generalist HR support.
- Achievement of a new on-line Performance Management platform which involved training of HR peers, Managers and employees. Embedded system to be ‘business as usual’ and coaching managers to enhance employee performance discussions.
- Managed the move to 540 Wickham Street offices, bringing together 4 offices into one and managing the integration of 2 new companies into AECOM. Focused on benefits harmonisation and cultural transition.
Various HR Roles
Reuters, Guardian Newspapers, Rio Tinto
01.2002 - 12.2007
- Delivered HR advice and solutions with a strong focus on change management, performance, and career development initiatives across online news and commercial satellite business units.
- Supported up to 1,000 employees across Sales and Marketing in the UK and Ireland region, helping to identify and mitigate people-related risks through targeted HR strategies.
- Led a team of HR Managers supporting complex, matrixed business groups, drawing on prior experience as a Senior HR Business Adviser across Sales, Marketing, and Sydney-based operations.
Education
Bachelor of Business - Human Resources Management
Griffith University
Brisbane, QLD01-1994
Skills
- Business Transformation
- Change Management
- Organisational Design
- Project Management
- Organisational Development & Effectiveness
- Design Thinking & Critical Thinking
- Internal Communications
- Strategic Partnering
- HR Lifecycle
- Performance improvement
- Continuous improvement
- Coaching
Certification
- Managing Disruptive Change (Aachen University) -currently undertaking
- Agile Leadership Principles & Practices (University of Maryland) - currently undertaking
- Accredited Practitioner of Human Synergistics Life Style Inventory (LSI)
- Certified Professional Coach ICF accredited (70 hours)
- PROSCII Change Management Accredited Practitioner
- Korn Ferry Accredited
Timeline
Group Manager, Transformation Projects
Thiess
01.2023 - Current
Lead, Change Management
Thiess
07.2022 - 12.2022
Senior Specialist, People & Capability
Thiess
09.2019 - 12.2021
HR Manager
Santos Limited
01.2012 - 09.2019
People & Performance Manager- Transportation
AECOM
09.2007 - 12.2011
Various HR Roles
Reuters, Guardian Newspapers, Rio Tinto
01.2002 - 12.2007
Bachelor of Business - Human Resources Management
Griffith University
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