Nicole Charlton

• Coordination and facilitation of the recruitment process through the maintenance of excellent written and in-person relationships with hiring managers, internal talent acquisition team, and recruitment agencies

• Facilitate the efficient and effective onboarding of new internal, contract, and consultant resources including completion and progression of all relevant forms and approvals, and that system accesses and other logistics are in place to ensure new starters can hit the ground running

• Ensure leavers are offboarded in a timely manner in line with corporate policies and processes

• Maintain accurate, current and consistent resourcing and recruitment information, including financial files and records, data sheets, organisational charts, process maps, HR system data, seating plans, distribution lists, purchase requisitions, the co-ordination of resource management reviews and renewals in relation to project requirement

• Produce and distribute regular reports to the Digital & Information Services Leadership Team to communicate resource-related performance, trends, risks and/or issues

• Proactively provide insights gained from the resource data, to allow leaders to optimise the use of agency resources and manage costs (eg renewals, tenure discounts)

• Identify and contribute to continual improvement activities to improve the efficiency and effectiveness of existing process

• Maintain seating data for Information Services and provide recommendations on optimisation to meet on going demand in a cost-effective manner. Engage with Property Management function when required

• Management of the Integrated Management Systems - Quality & Safety - across various businesses
• Develop and issue company documents, policies and procedures
• Record Management - archive, review, compliance
• Internal & External Audit - Preparation and internal contact - ISO 45001, ISO 9001, CodeMark and Factory Mutual
• Collaborative relationships across various internal businesses and suppliers to ensure compliance and improvement

• Procurement – undertake procurement responsibilities for Construction Discipline ensuring best value for money
• Warehouse Management –Setup and implementation of RCSA's inventory and consumable stocks to ensure timely project materials outcomes and efficient stock levels, materials administration and control
• Logistics Coordination – assists in provision of logistical and organisational support to Construction Discipline

• Audit - internal coordination to ensure deadlines met
• Authorised Person (AP) - as required
• Rail Corridor Protection Officer (RCPO) - not completed
• Rail Industry Worker (RIW) card holder
• Rail Safety Worker (RSW) card holder

• Corporate Reporting - data and commentary coordination and collation of monthly and quarterly reports. Review results, commentary and time frames to ensure reporting compliance
• QUU Annual Reporting - coordination and collation of Corporate KPIs , metrics data and commentary, including data cleanse and review of results and commentary to ensure reporting compliance
• Annual Industry Reporting - coordination and collation of Corporate KPIs, metrics data and commentary, input of departmental indicators into Regulatory database and review of results and commentary to ensure reporting compliance
• Liaison with OCEO for coordination of review of KPIs and targets reported to Executive Leader Team (ELT)
• Review of definitions changes/clarifications for industry reporting to ensure compliance
• Collation of information/data/reports as required. (e.g. General Managers,HR)

Infrastructure Delivery Administration Support Review

Collaborate with Project Manager : -

• Report current status of activities
  
• Articulate and review options open for implementing improvements to management of administration activities and processes
• Analyse options against agreed multi-criteria assessment framework
• Confirm recommendation as to option that is best supported under business case

Development of on boarding and induction program

• On boarding, induction program and induction manual (role specific)
  
• Departmental full position description review
  
• Training and continuing professional development
  

Development of Capital Works Portfolio Management system

Collaborate with PMO:-

• Engage with key stakeholders to map current state end to end business processes, procedures and documentation
  
• Review and refine current business processes to ensure all processes add value
  
• Develop comprehensive change management process
  
• Implement Capital Works Portfolio Management System

• Develop and maintain professional client relationships for Queensland, managing end to end contact with predominately tier 1 stockbroking and blue chip banking institutions
• Ensure budgeted Australian revenue targets are met
• Exceptional understanding of individual clients' operational structure
• Excellent problem solving skills
• Maintain/build reputation for service excellence with clients and partners through successful delivery of new project implementations and day to day support
• Establishing and implementing product training for external users (including KYC module)
• Establish and maintain relationships across client base
• Prioritise to ensure deadlines are met
• Liaise with internal stakeholders to determine options for client solutions and follow through until issue is resolved
• Adjust and review projects in response to changing conditions
• Recognise and address continually shifting priorities
  

• Collaborate with Senior Relationship Manager in managing and servicing financial intermediary relationships consisting of predominately ultra high net worth clients $2.5m - $100m
  
• Initiating marketing activities through existing clients and promote DB's products and services
  
• Client on boarding - KYC/AML
  
• Process client instructions within established deadlines and according to existing policies and procedures (e.g. debits and credits, wire transfers, cables, drafts, official checks, deposits, portfolio and mutual fund investments,etc)
  
• Predominately direct equity trade execution (domestic & international)
  
• Research, follow up, and resolve client inquiries in timely and professional manner maintaining standards for service quality
  
• Collaborate with Senior Relationship Manager to ensure KPIs are met
  

• Direct management of 10 support staff
  
• Staff recruitment, on boarding, induction and six monthly staff appraisals
  
• Day to day running and operation of Brisbane office
  
• Direct line of regular reporting to head office on departmental issues
  
• Facilitation of internal staff meetings, company presentations, general correspondence and special events
  
• Liaise and co-ordinate company management presentations
  
• Price negotiation and preferred supplier agreements
  
• Management of company merchandise
  
• Debt Management
  
• Assist state manager with client complaints