Nicole Colledge
Summary
Compassionate and Dedicated professional with extensive experience in customer service, aged care disability support, and school crossing supervision. Known for delivering person-centred care with empathy patience and respect, ensuring the safety, comfort, and well-being of individuals across various age groups and needs. Skilled in clear communication, conflict resolution, and providing emotional and physical support in both individual and team environments Proven ability to build trust with Clients families and wider community while upholding workplace safety and regularity standards. Passionate about making a positive difference in people's daily lives
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Disability Support Worker
IDS
01.2025 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Community Aged Care Worker
Nurturing Nikki
02.2021 - 03.2024
- Assisted clients with daily living activities, promoting independence and overall wellbeing.
- Provided compassionate companionship to clients, fostering a strong sense of community and belonging.
- Implemented fall-prevention strategies within clients'' homes to reduce risk of injury due to slips or trips.
- Monitored client health and reported changes or concerns to appropriate healthcare professionals in a timely manner.
School Crossing Guard
City of Darebin
01.2012 - 01.2021
- Demonstrated strong problem-solving skills by addressing unexpected situations or conflicts arising during daily duties effectively.
- Adapted swiftly to changing weather conditions, adjusting guarding strategies accordingly to maintain optimal student protection at all times.
- Monitored pedestrian activity around construction sites or detours near the school facility, ensuring safe passage for all students.
- Maintained a safe environment for students with consistent enforcement of school zone speed limits and traffic rules.
- Improved overall crossing efficiency by effectively communicating with students, parents, and drivers.
- Assisted special needs students in navigating crosswalks, providing additional support as needed for their safety and mobility requirements.
Education
Cert III - Customer Care Support Services
Eltham Living And Learning
Eltham, VIC09-2020
Skills
- Caring nature with understanding of Residential Care Settings
- Excellent customer service skills
- Professional administration skills with Mandatory Reporting
- Ability to meet deadlines in a timely manner
- Excellent working attitude and punctual
- Ability to follow Codes of Practice Standards Reporting documentation
- Strong commitment of Understanding Empathy Patience Communication
- Able to work efficiently as part of a team as well as autonomously
- Current Working with Children Check, NDIS Check and can provide valid police check
- Adhered to fully COVID vaccinated
- Australian Business Number (ABN)
- Problem-solving
- Daily living assistance
- Personal care
- Independent living support
Certification
- CPR First Aid
- CHC33015 Certificate III in Individual Support
- RSA, RSF & Use hygienic practices for food safety
- Certificate IV – Hospitality
- Pick Packing
Timeline
Senior Disability Support Worker
IDS
01.2025 - Current
Community Aged Care Worker
Nurturing Nikki
02.2021 - 03.2024
School Crossing Guard
City of Darebin
01.2012 - 01.2021
Cert III - Customer Care Support Services
Eltham Living And Learning
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