Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Nicole Colledge

Nicole Colledge

Melbourne,VIC

Summary

Resourceful Call Center Receptionist known for maintaining high productivity and efficiently completing tasks. Possess strong specialized skills in customer service management, conflict resolution, and data entry. Excel in communication, adaptability, and problem-solving, ensuring seamless operations and enhanced customer satisfaction.

Overview

4
4
years of professional experience

Work History

Disability Support Worker

IDSA
Community Services, Victoria
01.2025 - Current
  • Supported clients in developing and maintaining social skills and independence.
  • Assisted individuals with daily living activities and personal care needs.
  • Documented client progress and reported changes to care plans regularly.
  • Collaborated with healthcare professionals to coordinate comprehensive support services.
  • Ensured safe environments by adhering to health and safety protocols consistently.
  • Provided emotional support, actively listening to clients' concerns and needs.
  • Implemented therapeutic activities tailored to individual client preferences and goals.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Managed challenging behaviors through positive reinforcement techniques.
  • Assisted clients with activities of daily living such as eating, dressing, and grooming.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Transported clients to appointments, social events, and other activities as needed.
  • Encouraged independence by teaching skills needed for everyday life.
  • Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
  • Monitored client progress and reported any changes in behavior or health conditions to supervisor.

Call Center Team Leader

Myer Carpet Cleaning
Keysborough, Victoria
01.2021 - Current
  • Oversaw front desk operationsns and greeted visitors warmly.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Maintained reception area cleanliness and tidiness.
  • Coordinated appointment scheduling for staff and clients efficiently.
  • Maintained office supplies inventory and organized procurement processes.
  • Handled incoming phone calls and directed them to appropriate personnel.
  • Assisted in preparing meeting rooms and materials for events.
  • Updated and maintained client databases with accurate information.
  • Processed incoming mail and packages, ensuring timely distribution.
  • Welcomed visitors and customers by greeting and answering or directing inquiries.
  • Greeted visitors and customers warmly, offering refreshments as appropriate.
  • Handled diverse needs for clients in-person, by phone or through email.
  • Scheduled appointments and maintained calendars for staff members.
  • Supported HR team by conducting new hire orientations or onboarding sessions for new employees.

Education

High School Diploma -

Woodridge High Scoolh
Queensland
04-1989

Skills

  • Personal care assistance
  • Client documentation
  • Behavioral management
  • Therapeutic activity implementation
  • Safety compliance
  • Health coordination

Affiliations

  • Time managment
  • People Skills
  • Self motivation
  • Continious learning
  • communication skills

Timeline

Disability Support Worker

IDSA
01.2025 - Current

Call Center Team Leader

Myer Carpet Cleaning
01.2021 - Current

High School Diploma -

Woodridge High Scoolh

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Nicole Colledge