Nicole Cooper
Bondi,NSW
Summary
National Manager for all Qantas Airline Laundry Services. Successful coordinating processes and activities running parallel nationwide. Maintained equilibrium for efficiency across entire organization. Handle all departments and enforced organizational and industry standards to deliver quality and cost-efficient output. Recruit, train and develop staff and introduce new technologies and systems to enhance organizational productivity.
Overview
25
25
years of professional experience
Work History
National Operations Manager
Hybrid Aviation
01.2018 - Current
- Nation Operations Managing Qantas laundry requirements.
- Manage and supply all Qantas cabin and catering requirements
- Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
- Identified staff requirements and worked with human resource department to initiate recruitment and training processes.
- Provided analytical rationale to identify, develop and implement activities within allocated account base.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Staff Lending Specialist
ANZ Banking Group
01.2001 - 12.2017
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Child Care Assistant Teacher
Little Tikes Family Daycare
04.1999 - 01.2001
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviours and areas in need of improvement, implementing behaviour redirection where appropriate.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Used patience, skill and various behaviour modification techniques to maintain order and safety.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Enforced rules and managed behaviour through developmentally appropriate discipline.
- Promoted learning and social development through structured and unstructured playtime.
- Designed monthly activity schedules to balance play, rest and learning time.
Education
No Degree - Newborn Baby Care, Birth Assistant
Australian Doula College
Sydney, NSW05.2015
Bachelor of Early Childhood - Child Care
Swinburne University of Technology
Melbourne, VIC11.2002
Skills
- Analytical Thinking
- Excellent Communication
- Clerical Support
- Planning and Coordination
Timeline
National Operations Manager
Hybrid Aviation
01.2018 - Current
Staff Lending Specialist
ANZ Banking Group
01.2001 - 12.2017
Child Care Assistant Teacher
Little Tikes Family Daycare
04.1999 - 01.2001
No Degree - Newborn Baby Care, Birth Assistant
Australian Doula College
Bachelor of Early Childhood - Child Care
Swinburne University of Technology
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