Summary
Overview
Work History
Education
Skills
References
Supplementaryinformation
Otherqualifications
References
Timeline
Generic

Nicole Corlett

Melbourne,VIC

Summary

Versatile and dynamic professional with a proven track record in customer service and IT support, exemplified during my tenure at 8x8 Telecommunication. Skilled in fostering positive client relationships and resolving technical issues, I bring a passion for sports and a commitment to professional development. Demonstrates exceptional teamwork and communication abilities, aiming for excellence in every endeavor. High-energy professional with strong background in entertainment and recreational activities. Organized in planning and leading activities for guests. Dedicated to teamwork and customer service.

Overview

11
11
years of professional experience

Work History

Housekeeping

Crown hotel
03.2024 - 04.2024
  • My role was to clean and set up all rooms as required for what guest where check in, this was time keeping as the rooms needed to be completed as a certain time and working with safety chemicals
  • Performed light housekeeping tasks like laundry, vacuuming and dusting.
  • Ensured proper use of cleaning supplies, chemicals, and equipment by housekeeping staff.

Waitress and Runner

Grill steak sea food restaurant
03.2024 - 03.2024
  • I had worked as a waitress and runner; this was a fast-paced role and customer-facing, in which I had to interact with customers by greeting them and making them feel welcomed.

  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Customer Engineer

8x8 Telecommunication
04.2018 - 12.2023
  • I have worked as a customer engineer, in which my main role has been the first point of contact for customers, with knowledge of VOIP, which includes troubleshooting physical desk phones, connectivity, and working on different applications, for example, Microsoft Teams, HubSpot, Zendesk, and many more skills.
  • I have gained skills in being patient, understanding, and mainly in customer experience.
  • It has taught me life skills, as well as that things can change, and I am willing to learn and improve in my role, aiming to be the best I can be.
  • Provided technical assistance for customers troubleshooting problems with hardware and software.
  • Repaired, maintained, and upgraded customer systems to ensure optimal performance.
  • Resolved customer inquiries regarding system issues in a timely manner.
  • Diagnosed and corrected network connectivity issues for customers.
  • Educated customers on use of hardware and software applications.

Housekeeper

Bicester Spa and golf hotel
05.2023 - 10.2023
  • I had worked as a housekeeper part-time while committing to my full-time office job. The roles and responsibilities I had in this role were to ensure all public surfaces were clean and to make sure all safety measures were up to standard for myself, the team, and the public who were using the facilities.
  • This has helped me understand the measures it takes to use the right chemicals and the safety of others.

  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Delivered requested items such as extra pillows or blankets to guest rooms.
  • Followed safety procedures when handling hazardous materials.

Retail Assistant

M&S
12.2021 - 12.2021
  • I worked for M&S (Retail) for two weeks at Christmas.
  • My role was to stock shelves, work on the counter, and provide the best customer service, as this was customer-facing. I made sure to help customers find what they were looking for while shopping and assist as much as possible.

  • Assisted customers with product selection, answered queries and provided advice.
  • Processed payments using cash register, credit card machine and POS system.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Kept up-to-date knowledge of all products available in the store.
  • Restocked and organized shelves during slow periods to maintain store appearance.

Porter

Sodexo2 Stoke Mandeville hospital
02.2021 - 05.2021
  • I worked as a porter at the hospital my role and responsibilities were to be able to help patience moving from one ward to the other helping in the switchboard taking inbound calls from GP’s and consultants assisting them as much as I can with the information provided to me
  • This role was diverse, as it did not involve taking calls; sometimes, this would challenge me, as every day was different, from taking calls to taking patients to the ward they needed to be at in the hospital.
  • Answered phones, took messages, and directed calls to appropriate staff members.

  • Answered visitor questions, offered directions, and escorted to destination.
  • Helped transport patients and assisted with discharges.

Head Coach

Liverpool international fc/LA GALAXY
, USA
03.2020 - 01.2021
  • Company Overview: Orange County, USA.
  • I worked for Liverpool as a head coach, working with children of different ages and different abilities.
  • This role was to plan sessions, and present this in a practical session in the field.
  • This was for competitive individuals and individuals who had never played soccer and were introduced to the sport.
  • The responsibility of this was child welfare, making sure they are safe in the environment, and are enjoying themselves.
  • This helped my confidence in being the best coach, mentor, and role model.
  • Developed and implemented practice plans to ensure team success.
  • Conducted skill development sessions for players of all abilities.
  • Created strategies to maximize team performance during games.
  • Inspected fields prior to each game to ensure safety and compliance with regulations.
  • Analyzed opponents' strengths and weaknesses in order to build effective game plans.
  • Provided feedback on player performances after each game or practice session.
  • Managed staff of assistant coaches to ensure proper coaching techniques were being used during practices and games.
  • Prepared detailed reports on individual player progress throughout the season.
  • Assisted athletes in developing mental skills such as focus, concentration, motivation, discipline, goal setting.

Front of House Receptionist

Nuffield health
Aylesbury
02.2019 - 06.2019
  • I worked as a receptionist at Nuffield Health Gym Aylesbury, where I had to greet and welcome guests so they felt comfortable asking any questions and inquiries, which I helped with as much as I could, and I guided them with the correct information.
  • I had also helped at the cafe when short-staffed by making coffees and serving drinks to the members.

  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Managed company database and ensured the accuracy of contact information.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.

Receptionist

Dentist
06.2018 - 06.2019
  • I had worked as a dental receptionist who was customer-facing and greeting all.
  • My role also involved administrative paperwork, while taking appointments, and making sure all paperwork was completed.

  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.

Waiter

Nortley Tythe Barn
06.2017 - 07.2017
  • My role and responsibilities were to wait on tables at weddings, where I had to serve food and drinks throughout the night while working at a fast pace with a great team.
  • The role and responsibility of this was to work as a team and serve the guests in a fast-paced manner while making sure that the guests are safe and having a good time.
  • Developed detailed timeline for food preparation, delivery, and set-up based on the size of the event.

  • Inspected quality and presentation of dishes before they were served to guests.
  • Monitored buffet throughout the reception to ensure adequate levels of food were available at all times.
  • Cleaned up after each event, ensuring that all areas were left clean and sanitary.
  • Provided outstanding customer service to ensure client satisfaction with all aspects of their event.
  • Assisted with setup and breakdown of tables and chairs as needed for events.
  • Accurately estimated amount of food to prepare for events.

Customer Advisor

Travelodge head office
01.2015 - 01.2017
  • I have worked at the Travelodge head office as a customer adviser, where it was target-based and required hitting the target by the end of the day.
  • I gained the knowledge of understanding customers and being able to deliver good customer advice while working within a new team during stressful times, but I maintained a good attitude towards the customers and the team.
  • This helped me gain more knowledge in the business side of work as I learned new skills, which I hope to use again, e.g., Excel, live chat, and phone calls.
  • Responded to customer inquiries via phone, email, and in-person.
  • Resolved customer complaints and escalated issues as necessary.
  • Advised customers on product selection based on their needs.
  • Demonstrated a strong understanding of company policies and procedures.
  • Communicated effectively with customers both verbally and written.

Retail Assistant

Next
11.2016 - 12.2016
  • I have worked in retail as a Christmas temp in which I have had to serve customers In a busy environment and having a can do attitude
  • Assisted customers with product selection, answered queries and provided advice.
  • Engaged with customers and recommended products based on needs and requests.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Bagged or packaged purchases and wrapped gifts.

Soccer Coach

UK international soccer
, USA
06.2015 - 01.2016
  • I worked in the United States of America for six months as a sports coach.
  • My roles and responsibilities were to lead children of different ages, from 3 to 19 years old, in various activities of football (soccer).
  • I was responsible for a big group of children, from 30 to 80, in which their welfare was in my hands, along with other staff members too.
  • I have worked in the states with UK international soccer on three occasions (2015, 2017, and 2018) as I wanted to explore more, be a better role model, and learn new skills as I travelled and met new people.
  • Organized and led drills to improve player technique and tactical awareness.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • I have always been involved with kids of different ages and abilities within sports activity clubs during the holidays and term time. This involved good communication skills, knowledge of sports, and the confidence to work with a variety of people.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.

Sports Coach

Sports factort
01.2013 - 04.2015
  • Coaching in primary schools of different sports to young children and working during the half term camps.

  • Encouraged healthy competition among players while promoting good sportsmanship.
  • Worked closely with parents to discuss student-athlete's performance.
  • Collaborated with athletic directors, parents, and other coaches to support athlete development.

Activity Supporter

Aylesbury vale council
10.2014 - 01.2015
  • I have worked in different environments, such as with the Aylesbury Council. My role and duty were to help young adults who were intellectually challenged to perform a dance piece at the Aylesbury Theatre for the next dance show called Activate.
  • My role was to help them enjoy dancing activities so they could showcase it at the dance show.
  • I also helped with putting on a sports activity for an hour, then I would go swimming for an hour, which was a total of 2 hours.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

  • Organized recreational and educational activities for clients according to individual needs.

Education

A levels - NVQ level 2 football coaching, BTEC sport

The Grange School
Aylesbury
01.2015

GCSEs - BTEC sports, Drama, Science, English, Mathematics, Art

The Grange School
Aylesbury
05.2012

Skills

  • Customer service-oriented
  • IT skills
  • Teamwork
  • Desire to help others
  • Passion for sports
  • Sales skills
  • Ability to maintain a calm and professional approach
  • Positive attitude toward professional development
  • Ability to quickly adapt to a new workplace
  • Punctuality
  • Excellent communication and presentation skills
  • General housekeeping duties
  • General housekeeping
  • IT support
  • First aid training
  • Microsoft Word
  • Computer skills

References

Available on request.

Supplementaryinformation

I have also been able to develop a range of skills through extra-curricular and sporting activities. These have included being involved in the scouting movement, serving as a Prefect at school and playing football to professional academy level. This has taught me life skills in a professional environment and personal.

Otherqualifications

  • Golf Course Level 1
  • Sports Disability Level 1
  • Boccia
  • High 5 Netball

References

References available upon request.

Timeline

Housekeeping

Crown hotel
03.2024 - 04.2024

Waitress and Runner

Grill steak sea food restaurant
03.2024 - 03.2024

Housekeeper

Bicester Spa and golf hotel
05.2023 - 10.2023

Retail Assistant

M&S
12.2021 - 12.2021

Porter

Sodexo2 Stoke Mandeville hospital
02.2021 - 05.2021

Head Coach

Liverpool international fc/LA GALAXY
03.2020 - 01.2021

Front of House Receptionist

Nuffield health
02.2019 - 06.2019

Receptionist

Dentist
06.2018 - 06.2019

Customer Engineer

8x8 Telecommunication
04.2018 - 12.2023

Waiter

Nortley Tythe Barn
06.2017 - 07.2017

Retail Assistant

Next
11.2016 - 12.2016

Soccer Coach

UK international soccer
06.2015 - 01.2016

Customer Advisor

Travelodge head office
01.2015 - 01.2017

Activity Supporter

Aylesbury vale council
10.2014 - 01.2015

Sports Coach

Sports factort
01.2013 - 04.2015

A levels - NVQ level 2 football coaching, BTEC sport

The Grange School

GCSEs - BTEC sports, Drama, Science, English, Mathematics, Art

The Grange School

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