Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Accomplishments
Timeline
Generic

Nicole Coulson

Adelaide,SA

Summary

Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating a collaborative atmosphere to enhance productivity and deliver impactful results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Workforce and Strategy Planning Coordinator

My Ability Australia
10.2024 - Current
  • Supports organizational change initiatives by planning for staffing adjustments.
  • Uses data and analytics to inform workforce decisions and future planning.
  • Analyzes current workforce capacity, including skills, roles, and availability.
  • Plans recruitment and retention strategies to ensure a sustainable, skilled workforce in the disability sector.
  • Prepares reports and presentations for senior leadership on workforce trends and recommendations.
  • Advises on workforce implications of policy changes, funding adjustments, or pricing changes in the NDIS.
  • Collaborates with service providers to understand workforce needs and challenges on the ground.

Rostering Coordinator

My Ability Australia
01.2024 - 10.2024
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
  • Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
  • Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
  • Developing comprehensive training material for new staff, leading to quicker onboarding and higher initial productivity levels.
  • Streamlined rostering processes, reducing the time spent on manual data entry tasks.
  • Handled front desk work, scheduling, and record-keeping.
  • Streamlined appointment scheduling for increased productivity and client convenience.
  • Enhanced team productivity with effective scheduling and assignment of tasks.
  • Managed scheduling and appointment coordination tasks, ensuring efficient clinic operations.

Team Leader

My Ability Australia
01.2023 - 01.2024
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Provided crisis intervention services, when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Mentored new support workers by providing guidance, sharing best practices, and modelling effective client-centered care techniques.
  • Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary support.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client. Behaviour management plans for clients with challenging behaviours, promoting a
  • Implemented behavior management plans for clients with challenging behaviors, promoting harmonious living environment.
  • Assisted in creating safe and supportive environment for clients, fostering a sense of security and belonging.
  • Advocated for client rights and needs within a broader social services system, ensuring their voices were heard and acted upon.
  • Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
  • Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.

Support Worker

My Ability Australia
11.2021 - 01.2023
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to the determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.

Head Barista/Supervisor

Taste Baguette
01.2016 - 12.2021
  • Company Overview: Adelaide
  • Preparation of hot and cold café style beverages to high and consistent quality
  • Latte art to a high standard
  • Serving Customers
  • Cash Handling
  • Stock Management/Replenishment
  • Waitressing
  • Occupational Health & Safety
  • Washing dishes
  • Food Handling
  • Kitchen Hand Assistance
  • All opening and closing duties including locking up of storage rooms and store
  • Supervision and training of new employees
  • Adelaide

Disability Support (traineeship)

Department of Human Services
01.2021 - 11.2021
  • Supported staff members in their daily tasks, reducing the workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Sorted and organized files, spreadsheets, and reports.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Explored new technologies and approaches to streamline processes.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Service Cashier

Woolworths
01.2011 - 01.2016
  • Approaching customers that require assistance on the shop floor
  • Providing a friendly and helpful service to customers
  • General cleaning
  • Assisting with the management of stock filling
  • Maintaining high standards of self-presentation
  • Re-stocking money in the till
  • Providing customers with product advice

Education

High School Diploma -

William Light R-12
Plympton, SA

Skills

  • Multitasking and organization
  • Data entry
  • Relationship building
  • Staff management
  • Event planning
  • Customer service
  • Decision-making
  • Discretion and confidentiality
  • Meeting coordination
  • Administrative leadership
  • Meeting facilitation
  • Scheduling expertise

Certification

  • First Aid/CPR
  • NDIS Worker Check
  • NDIS Orientation Module
  • Support Safe Meal Times
  • Police Check
  • NDIS Induction Module
  • Supporting Communication
  • Full Drivers License
  • PART Training (Predict, Assess, Respond to Challenging Behaviours)
  • Infection Control Training
  • Gastrostomy Training
  • Working With Children Clearance
  • NDIS Workers Clearance
  • Covid Vaccination

Hobbies and Interests

I enjoy helping others and giving back to the community., Youth Development Programs, Music, Fashion and Style

Accomplishments

  • Supervised team of 20 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Workforce and Strategy Planning Coordinator

My Ability Australia
10.2024 - Current

Rostering Coordinator

My Ability Australia
01.2024 - 10.2024

Team Leader

My Ability Australia
01.2023 - 01.2024

Support Worker

My Ability Australia
11.2021 - 01.2023

Disability Support (traineeship)

Department of Human Services
01.2021 - 11.2021

Head Barista/Supervisor

Taste Baguette
01.2016 - 12.2021

Service Cashier

Woolworths
01.2011 - 01.2016

High School Diploma -

William Light R-12

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Nicole Coulson