Nicole Crandell
Canberra,ACT
Summary
Dynamic, personable administrative professional, and fitness instructor with a proven ability to build strong, positive relationships with clients, staff, children, and management. Recognized for a proactive attitude, sound judgment, and the ability to manage a wide range of responsibilities efficiently. Experienced in supporting children's and adults' development skills through engaging and supportive interactions. Skilled in hands-on work, with a focus on maintaining clean, organized, and safe environments. Reliable and dedicated, with a strong work ethic, and a commitment to contributing effectively in both team-based and independent settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Instructor
Aerial Sports
Mitchell, Australian Capital Territory
09.2018 - Current
- Coordinated schedules for aerial sports classes and events.
- Managed correspondence and maintained communication with clients and instructors.
- Organized training materials and ensured proper equipment availability for sessions.
- Specialized in coaching aerial acrobatics, with a focus on technique and safety.
- Managed and created content for Instagram and Facebook, including promotions for upcoming events, and daily story updates.
- Manage staff & successful scholarship applicants
- Assist in planning promotional events to increase community engagement in aerial sports.
- Maintained accurate records of participant registrations and payments for classes.
- Collaborated with team members to enhance customer service experiences in the facility.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the owner, including scheduling meetings and managing calendars.
- Answered questions from customers regarding products and services offered by the company.
- Facilitated communication between all the staff within the organization.
- Greeted visitors and provided general information about the company.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Designed engaging lesson plans for aerial sports techniques and safety practices.
- Instructed students on proper equipment usage and safety protocols during classes.
- Demonstrated advanced aerial skills to enhance student understanding and performance.
- Evaluated student progress and provided constructive feedback on their techniques.
- Organized workshops to promote skill development and community engagement in aerial sports.
- Collaborated with staff to improve instructional methods and enhance student experiences.
- Mentored new instructors, sharing best practices for teaching aerial sports safely.
- Attended meetings, training and activities to enhance skills and credentials.
- Created a positive learning environment by establishing open communication with students, parents and colleagues.
- Coordinated and facilitated training, encouraging group participation and ownership.
- Recorded daily attendance to maintain accurate and complete records.
- Upheld cleaning protocols to maintain safe environment.
- Remained calm and patient in student interactions to support individual growth and development.
Gym Instructor
Ascend Strength & Fitness
Gungahlin, Australian Capital Territory
06.2020 - 03.2023
- Instructed group classes in high-energy environments.
- Demonstrated proper exercise techniques to ensure safety.
- Maintained equipment and ensured a clean workout space.
- Provided guidance on how to modify exercises based on injury or disability status.
- Demonstrated proper form and technique for various exercises and stretches.
- Taught one-on-one and group fitness classes.
- Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
- Promoted gym membership packages by providing tours of the facility or answering questions about available services.
- Notified clients about class prices, promotions and available payment options.
- Ensured that all equipment was properly maintained in accordance with safety protocols.
- Performed administrative duties such as scheduling appointments, processing payments and ordering supplies.
- Adhered to safety standards and utilized first aid during emergency situations to treat injuries.
- Maintained a clean and organized workspace at all times.
- Instructed clients on the use of fitness equipment and machinery, ensuring safety and proper technique.
- Provided first aid and emergency support in the event of injuries during training sessions.
- Utilized a variety of fitness equipment and techniques to keep workouts engaging and effective.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Coached and encouraged participants during exercises and routines.
- Built and established lasting relationships using encouragement and personal support.
- Observed participants during classes, watching for issues and incorrect techniques.
- Wiped down exercise mats, weights and equipment prior to and after use.
Manager
Fitsistas Pole and Fitness Studio
Canberra City, Australian Capital Territory
04.2008 - 02.2016
- Managed daily operations of fitness classes and staff scheduling.
- Fostered a positive environment to encourage member retention and satisfaction.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Regular administration of studio, handling payments etc
- High client retention.
Education
Health And Fitness
Fundamentals of Pilates
01-2017
Health and Fitness
Barre Attack Certified Instructor
Sydney, NSW01-2015
Health And Fitness
Pole Silks Aus -Instructor Training
01-2013
Health And Fitness
Certificate in Fitness Instructing
Vertical Dance01-2013
Health And Fitness
Level 2 Gym Instructor/Group Fitness
01-2009
Cert 3 Fitness - Health And Fitness
Illawarra Tafe
Wollongong, NSW11-2006
High School Diploma -
Lake Ginninderra College
Canberra, ACT12-1996
Skills
- Customer service
- Fitness instruction
- Administrative support
- Time management
- Team collaboration
- Teaching/coaching children & adults
- Scheduling
- Microsoft Excel (basic)
- Event planning
- Communication
- Aerial acrobatics coaching
- Exercise technique demonstration
- Fitness class instruction
- Bookkeeping
Affiliations
- Bodybuilding Competitor 2021/2023
- Miss Pole Dance Doubles Title 2013
Certification
- First Aid (current)
- Working with Vulnerable People Card
References
- Amanda Pulford (Fitsistas Business Owner) 0421 085 757
- Lisa McInnes (Personal Reference) 0421 866 922
Timeline
Gym Instructor
Ascend Strength & Fitness
06.2020 - 03.2023
Administrative Assistant/Instructor
Aerial Sports
09.2018 - Current
Manager
Fitsistas Pole and Fitness Studio
04.2008 - 02.2016
Health And Fitness
Fundamentals of Pilates
Health and Fitness
Barre Attack Certified Instructor
Health And Fitness
Pole Silks Aus -Instructor Training
Health And Fitness
Certificate in Fitness Instructing
Health And Fitness
Level 2 Gym Instructor/Group Fitness
Cert 3 Fitness - Health And Fitness
Illawarra Tafe
High School Diploma -
Lake Ginninderra College
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