Nicole Crowe

• Liaised with customers, communicating and resolving problems and concerns.
• Served as point-person for support requests with clients and vendors.
• Enhanced patient comfort by efficiently managing the specimen collection process.
• Achieved accurate and timely test results by meticulously following standard operating procedures for specimen collection and handling.
• Improved the overall efficiency of the pathology department by effectively prioritizing specimen collections based on urgency and clinical relevance.
• Collaborated with interdisciplinary healthcare teams to address patient needs during the specimen collection process.
• Educated patients on proper specimen collection techniques, ensuring optimal sample integrity and accurate test results.
• Contributed to a positive work environment through strong teamwork, effective communication, and consistent professionalism under pressure.
• Strengthened relationships between laboratory personnel and other healthcare providers by maintaining open lines of communication regarding patient care concerns related to pathology services.
• Utilized electronic health records systems proficiently, ensuring accurate documentation of all relevant information pertaining to each patient encounter.
• Facilitated seamless transition between different stages of testing by properly labeling, storing, and transporting collected specimens according to established guidelines.
• Consulted with outside professionals and specialists about tests and testing results.

• Maintain strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks during Covid-19 testing
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Maintained energy and enthusiasm in fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
• Improved operations through consistent hard work and dedication.
• Liaising with management, transport couriers, doctors and site teams

Manufacturing high quality biological materials for the global healthcare industry.

• Cleaned and sterilized tools and equipment to maximize purity of specimens.
• High levels of attention to detail with strict processes and procedures
• Cleanroom environment
• Tracked collected specimens by initialing, dating and noting times of collection.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Worked flexible hours; night, weekend, and holiday shifts.

• In this position received bookings via email, phone or on-line booking site, registered and processed guests into assigned rooms
• Accommodated requests, upsold and promoted services, handled payments, documenting all correspondence, setting up accounts and data entry
• Corresponded with Manager, Club Management, Club Promotions, guests, cleaning and kitchen staff and tradesmen etc.
• Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Responsibilities include knowing, understanding and practicing the collection of accurate, quality specimens of bloods, non-bloods, ECGs and monitoring as per the doctors request

• Area of collection included Dubbo and surrounding collecting rooms, Dubbo Private Hospital and house call visits
• Worked independently and with assistance from colleagues when needed
• Liaised regularly with lab technicians and scientists, IT technicians, cardiologists, local GP’s and their staff
• Efficiently established to perform up to capacity while maintaining rapport with all that patients that were encountered

• In this position I cared and assisted residents with day to day activities
• Maintaining a safe environment, working as part of a holistic team, including doctors, nurses, team leaders, physiotherapists, podiatrists etc
• And keeping accurate records and care plans.
• Built strong relationships with clients to deliver emotional support and companionship.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• During this time I studied and trained as a nail technician/ beautician and built up regular clientele, meanwhile helping my husband start up his own business.
• Designed individualized care programs for >50 repeat customers.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• In this position was responsible for all administration, quotes, payables/receivables, shop sales and pool sales, banking liaising and working with council, company reps, pool testing and troubleshooting.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.

• In this position gained experience in all departments of the store
• Gained full-time knowledge and experience in receiving dock, printing, stationary, and furniture and business departments
• After 18 months became trainee manager with security access, budgets, late night close shifts, assisting with staff training and hiring.