Nicole Crozier

Company overview: ICC Sydney, managed by ASM Global, is Australia’s premier convention, exhibition, and entertainment venue. Boasting state-of-the-art facilities, world-class event spaces, and award-winning services, it serves as a leading venue for international conferences, exhibitions, and live entertainment. With a diverse calendar of over 450 events annually, ICC Sydney sets the standard for excellence in event experiences.

• Day-to-day management of the event planning team, ensuring the delivery of successful events.
• Managing a team of 20 event professionals, overseeing all aspects of leadership, mentorship, and performance management. Fostering a culture of growth and collaboration, driving staff development, enhancing skills, and implementing strategies to boost retention and team engagement.
• Developing and implementing strategic planning initiatives, establishing event planning policies, procedures, and guidelines to ensure compliance with venue regulations.
• Assist in driving innovation by enhancing processes, introducing improvements, and upgrading products and services to elevate event experiences.
• Playing a key role in the development of the annual plan and budget, contributing strategic insights and ensuring alignment with organisational goals.
• Developing long-term relationships with key stakeholders including clients and suppliers
• Demonstrating strong problem-solving skills, resolving issues efficiently and effectively.

Company overview: Served as the primary point of contact for clients throughout the event planning process, coordinating and managing events across various market segments. Assisted clients in defining their event needs, while effectively communicating requirements to the Centre’s operational teams to ensure smooth event delivery.

• Autonomously managed approximately 60 events per year including large conferences and incentives (national and international), exhibitions (trade and consumer shows), gala dinners and award ceremonies, education graduations, and charity events.
• Coordinated all aspects of event logistics, ensuring seamless delivery and adherence to client specifications.
• Collaborated with clients, vendors, and stakeholders to ensure exceptional event experiences.
• Ensured compliance with venue policies, procedures, and relevant legislation.
• Training of new team members in the use of Momentus Event Management software.
• Key clients - S.W.I.F.T, Optus, Hillsong, SAP, Amway China, Amazon, Royal Australian College of Pathologists.

Company Overview: The Kazbah Restaurant group included 9 restaurants, a retail outlet, a bakery and a catering company, and is a multi-award winning restaurant chain specialising in Middle Eastern, Moroccan and Mediterranean cuisine.

• Managed daily operations of the head office.
• Managed reservations for all nine restaurants using the booking system.
• Handled event enquiries, create event orders, and supervise events.
• Count and banked weekly cash takings.
• Assist the Group Accountant with payroll processing.
• Maintain and manage the customer database.
• Manage employee sponsorships, liaising with immigration agents and authorities.

Company Overview: A fresh and progressive catering company specialising in sophisticated corporate catering ranging in size from 50 - 2000

• Managed the end-to end event process from proposal preparation to event planning and onsite event delivery and supervision
• Prepare budgets and P&L's to ensure profitability for each event
• Liaised with hire companies/staffing agencies to book equipment and staff for all events
• Developed and maintain key relationships with clients and suppliers

Company Overview: The Sydney Convention and Exhibition Centre was a world-class events facility hosting over 500 events per year.

• Managed approximately 70 events per year across several market segments
• Managed all event logistics, ensuring smooth execution and compliance with client requirements.
• Key clients - Gartner, Westpac, Qantas, Institute of Chartered Accountants, AMP, IBM, American Express, Department of Premier & Cabinet, NSW Police, The Australian Liberal Party, Housing Industry Association, Mortgage & Finance Association, Clubs NSW, Victor Chang, Ronald McDonald House