Nicole Dang
Sydney,NSW
Summary
Adept at enhancing customer experiences, I excelled at Milk Flower by mastering boba tea preparation and showcasing exceptional interpersonal skills. My ability to adapt swiftly in fast-paced settings and dedication to cleanliness contributed significantly to the store's reputation for quality and service, with a notable increase in customer satisfaction scores.
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
*Pick or use only one para*
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Boba Barista
Milk Flower
02.2024 - Current
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Participated in inventory management tasks to ensure adequate stock levels for daily operations.
- Cleaned counters, machines, utensils, and seating areas daily.
- Demonstrated strong multitasking abilities by preparing multiple orders simultaneously without compromising quality.
- Controlled line and crowd with quick, efficient service.
- Assisted customers with dietary restrictions, suggesting suitable alternatives when necessary.
- Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
- Balanced cash register accurately at shift''s end, demonstrating responsibility and trustworthiness.
- Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Mastered various brewing techniques to ensure optimal tea flavor in every beverage served.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Implemented creative solutions for customizing drinks, catering to individual customer preferences.
- Kept supplies well-stocked by monitoring usage patterns and placing orders in a timely manner.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Bachelor of Science - Field of Study
Western Sydney University
Sydney, NSW02-2026
High School Diploma -
Canley Vale High School
Canley Vale, NSW02-2026
Skills
- Strong Work Ethic
- Cleanliness and Organization
- Adaptability in Fast-Paced Environments
- Continuous learning mindset
- Boba Tea Knowledge
- Interpersonal Skills Development
- Flexible schedule availability
- Decision Making Aptitude
- Positive Attitude Display
- Order Accuracy Assurance
- Drink Preparation Expertise
- Cash handling proficiency
- Reliability and punctuality
- Conflict Resolution Competence
- Cross-training readiness
- Food safety understanding
- Upselling Techniques Mastery
- Sales goals achievement
- Team Leadership
- Exceptional customer service
- Beverage Preparation
- Cash Register Operation
- Excellent memory
Use only 8-12
Accomplishments
- Won [Award] in [Year].Served individually made coffee drinks to over [Number] customers daily.
- Promoted to [Job Title] after [Number] months.
- Redesigned coffee menu for improved readability.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Certification
- [Area of expertise] License - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
English
Native or Bilingual
Vietnamese
Full Professional
Timeline
Boba Barista
Milk Flower
02.2024 - Current
Bachelor of Science - Field of Study
Western Sydney University
High School Diploma -
Canley Vale High School
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