Nicole D'Archi
Melbourne
Summary
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
9
9
years of professional experience
Work History
Administration Officer/Service Coordinator
Viatek
07.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Service Technician
Aloha Pools/Plus Pool Maintenance
07.2021 - 07.2024
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Service Technician
Civilmart/Icon-Septech
06.2020 - 07.2021
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Dental Nurse/Receptionist
Dr.Simkiss & Dr,Didelis Dental Surgery
05.2016 - 06.2020
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
CERTIFICATE III - Dental Assisting
Menzies Institute Of Technology
Melbourne, VIC11-2016
Skills
- Gold Award - Training High Achiever Award
Australian Pool & Spa Awards 2023
Timeline
Administration Officer/Service Coordinator
Viatek
07.2024 - Current
Service Technician
Aloha Pools/Plus Pool Maintenance
07.2021 - 07.2024
Service Technician
Civilmart/Icon-Septech
06.2020 - 07.2021
Dental Nurse/Receptionist
Dr.Simkiss & Dr,Didelis Dental Surgery
05.2016 - 06.2020
CERTIFICATE III - Dental Assisting
Menzies Institute Of Technology
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