Nicole Davidson
Yanchep,Australia
Summary
Customer-focused health professional with a Bachelor of Health Science (Bioscience Nutrition) and extensive experience in customer service, administration, training, and participant support. Skilled in building rapport, managing high-volume enquiries, coordinating schedules, maintaining accurate records, and coaching people to achieve positive outcomes. Passionate about improving health and wellbeing through compassionate, person-centred service.
Overview
23
23
years of professional experience
Work History
Service Coordinator
Critical Fire Protection and Training
07.2025 - 07.2026
- Executed invoicing for private and government clients, ensuring timely processing through Uptick, Maximo, and Xero.
- Scheduled technicians for routine maintenance and repair tasks.
- Responded promptly to client and technician inquiries via telephone and email.
- Executed invoicing for private and government clients using Uptick, Maximo, and Xero.
- Reconciled invoices and accounts using Xero, verifying accuracy to support financial integrity.
- Drafted and dispatched service reports and repair quotes for service defect follow-ups.
- Supported management while effectively managing individual daily responsibilities.
- Maintained records of monthly stock requirements and processed legal documentation to comply with industry standards.
Administration Assistant/Group Fitness Instructor
Powerplay Health & Fitness
05.2016 - 06.2019
- Planned, instructed, and evaluated personalized fitness programs for diverse client needs.
- Managed inventory and purchased stock supplies to ensure optimal availability for operations.
- Greeted customers and addressed inquiries via phone and in-person interactions.
- Monitored facility safety and security through guest management and routine checks, ensuring a secure environment.
- Handled confidential electronic and hard copy documents with discretion.
- Monitored facility safety and security through guest management and regular checks.
- Marketed fitness membership packages with tailored strategies, successfully attracting new clients.
Assistant Manager/ Food and Beverage Attendant
Yanchep Sports & Social Club
03.2015 - 06.2019
- Utilized MYOB for payroll, rostering, invoicing, and inventory management to streamline operations.
- Maintained integrity and high work standards under pressure while interacting with clientele.
- Cultivated positive team environment by promoting alignment with club values and ethics.
- Maintained integrity and high work standards under pressure while delivering service to clientele.
Heavy Equipment Operator
Theiss/ FMG Mining – Solomon Mine Site
01.2014 - 01.2015
- Operated Cat 785C, 789C, and 793F to ensure adherence to safety protocols and company policies.
- Utilized MineStar to streamline mining operations and enhance task execution.
- Operated heavy machinery for excavation and site preparation tasks.
- Conducted regular maintenance and inspections on equipment for safety compliance.
- Collaborated with team members to complete projects efficiently and safely.
Cert IV Trainer Assessor/Operator
Mining and Civil Australia
01.2010 - 01.2014
- Developed and evaluated induction, job training, and safety programs to ensure compliance and enhance employee readiness.
- Assessed and mentored new and current employees to enhance performance.
- Represented emergency response team during critical incidents, coordinating response efforts and ensuring safety protocols were followed.
- Operated heavy equipment, adhering to company policies and safety protocols.
- Gained proficiency in operating CAT 777G and Komatsu 785 dump trucks, contributing to operational efficiency and safety.
Customer Service Officer
Centrelink Call Latrobe
01.2004 - 10.2006
- Handled government benefit phone inquiries, ensuring accurate information delivery and client satisfaction.
- Managed high call volume, resolving conflicts and enhancing customer experience through effective communication.
- Handled government benefit phone inquiries with calm efficiency.
- Maintained secure, detailed records of client interactions, supporting compliance and service continuity.
Education
Bachelor of Health Science - Bioscience Nutrition
ECU
Joondalup, WA12-2018
Certificate 4 TAE40110 in Training and Assessment -
ETAS Group
Perth, WA01-2011
Skills
- Office program proficiency
- Client assessment and feedback
- Attention to detail
- Effective time management
- Schedule management
- Organizational skills
- Conflict resolution
- Interpersonal communication
- Team collaboration
- Leadership and mentoring
- Training and development
- Relationship building
- Integrity and professionalism
Volunteer Opportunities
- Foodbank WA - Awesome Arts Festival - Jan 2018
- Foodbank WA – Food Sensations - Adult 4-week Nutrition Education and Cooking Program - Jan 2018
- Jamie’s Ministry of Food Program - Mobile Food Van – 7-week cooking program - Nov-Dec 2018
Timeline
Service Coordinator
Critical Fire Protection and Training
07.2025 - 07.2026
Administration Assistant/Group Fitness Instructor
Powerplay Health & Fitness
05.2016 - 06.2019
Assistant Manager/ Food and Beverage Attendant
Yanchep Sports & Social Club
03.2015 - 06.2019
Heavy Equipment Operator
Theiss/ FMG Mining – Solomon Mine Site
01.2014 - 01.2015
Cert IV Trainer Assessor/Operator
Mining and Civil Australia
01.2010 - 01.2014
Customer Service Officer
Centrelink Call Latrobe
01.2004 - 10.2006
Bachelor of Health Science - Bioscience Nutrition
ECU
Certificate 4 TAE40110 in Training and Assessment -
ETAS Group