Leonie Robinson

• Negotiated with manufacturers on behalf of customers via call and email, securing favourable outcomes in warranty disputes.
• Improved communication between departments by regularly updating staff on changes to warranty protocol, technical issues or new information being released.
• Created comprehensive reports detailing monthly warranty activities for management review and analysis.
• Streamlined warranty claim procedures for increased efficiency and reduced turnaround times by creating interactive excel data sheets for each Mazda service department.
• Trained multiple new staff members on company-specific warranty policies and procedures.
• Solely responsible for the warranty of four different sites while still being able to maintain the work load and assist other staff members with their respective brands.
• Managed and maintained over 50 daily incoming emails for all different sites, whilst staying on top of all ongoing claims, concerns and averaging around 800 monthly submissions personally.

• Provided primary clerical support for internal and external customers for the whole of the South of Wales. Submitting around 30 applications daily for government vetting whilst also ensuring the corresponding documentation was sent and signed by the client.
• Contacted clients via email and phone to assist with document recovery, document signature and clientele meeting deadlines.
• Managed files in compliance with data protection regulations.
• Created new spreadsheets to help improve company organisation and data collection
• Given additional duties of phoning clients directly due to being time efficient and completing tasks before given deadlines.
• Prepared and edited documents in line with strict specifications and updated guidelines.
• Used a variety of software's to organise, store and distribute data. Including AdobeSign, docusign, excel, xero.
• Experience working in a hybrid format.

• Direct communication with customers. Experience handling customer complaints, cold calling for overdue payments.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
• Oversaw use of Xero software to invoice customers and ensure a efficient and thorough buy/sell process.
• Designed a new website, magazine and new pricing to improve company reach and performance.
• Outsourced part, previously being made in-house, from different company to dramatically decrease production costs and time spent.
• Maintained relationship with the business accountants- sending weekly excel sheets with costings. I was offered a job by the leading accountant of the firm and completed a year in Bookkeeping and Accounting the following year.

• Monitored and handled customer complaints both online and over the phone
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
• Completed successful cash audits to correctly balance drawers at end of each shift as well as assisting with monthly bookkeeping and budgeting
• Trained new team members with positive reinforcement and respectful, motivational coaching.
• During Covid-19, suggested and assisted implementation of take-away service. Organising delivery orders and pick-ups whilst maintaining government safety guidelines. In

• Enhanced productivity by coordinating itineraries and scheduling appointments.
• Generated shipment invoices, prepared packages and set up deliveries for customers.
• Added new data and notes to project and employee information packages, most specifically updating health and safety measures.

After completing 'AAT Accounting level 2 at Cardiff College', I was asked to return to the company, full-time, as an assistant-manager.