Nicole Dawes
Summary
With a background in retail / Hair and Beauty and my most recent role as a Pharmacy Assistant, I've gained many transferrable skills that fit naturally into the role of a sales representative. These include my ability to balance competing priorities simultaneously, including customer assistance in person and on the phone, data entry and management, scheduling and ordering of critical stock deliveries, and assisting with the training of new staff in our processes. I'm eager to transition into a role as Area Manager/ sales consultant as it offers an opportunity for future career progression as well as enabling me to continue to learn and grow in a role that I am passionate about. I am quick to learn, have excellent interpersonal skills and a positive, can-do attitude, and I would love the opportunity to discuss this role in more detail to further demonstrate how my previous experience aligns with the advertised job description.
Overview
12
12
years of professional experience
Work History
PHARMACY ASSISTANT
Baldivis Pharmacy
Baldivis, WA
11.2020 - Current
- Face-to-face assistance with approximately 100 customers each 5-hour shift, plus answering enquiries by phone and email
- Provide professional healthcare advice to customers, after listening to their concerns and requirements and seeking additional Pharmacist support when required
- Responsible for the timely and accurate identification of NDSS consumer items, including receiving and submitting orders and managing direct patient notifications, via their external online system
- Responsible for entering custom compound medication orders into our pharmacy database, and place orders directly with our partner laboratory
- Assisting the Pharmacist with the dispensing of prescription medication, including the processing of physical and eScript prescriptions
- Assisting with the onboarding of new staff, including training in pharmacy procedures plus various computer programs used for sales, customer database maintenance, online orders (including Uber orders), hire and sales of assistive aids (including crutches and wheelchairs) and prescription processing
- Completed training course from Impromy (endorsed by the CSIRO), enabling me to provide specialist customer advice in the area of safe and sustainable weight loss
- Organise stock management, including interpreting and verifying orders, stock replenishment and rotation of stock
- Lead by example with consistent upkeep of good health and hygiene practices with thorough and regular cleaning of high-use areas.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Merchandised over-the-counter goods and rotated stock.
- Facilitated effective communication between team members, fostering a collaborative work environment within the pharmacy.
- Counted and labeled prescriptions with correct item and quantity.
- Contributed to increased sales by offering expert advice on over-the-counter medications and products.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Maintained current knowledge of industry trends by participating in continuing education opportunities related to pharmaceuticals.
- Completed and filed documentation for insurance, store and liability purposes.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
HAIRDRESSER
NuHair - Self Employed
Yanchep, Wa
01.2015 - 10.2020
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results, leading to repeat business and additional business gained through word of mouth
- Managed every aspect of my home salon, including bookings, processing payments, and stock control
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Recorded notes for future reference about customer preferences and services delivered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Distributed business cards outside of salon to generate new business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Demonstrated thorough knowledge of all salon products and services.
SENIOR STYLIST
The Shampoo Shop
Rockingham, WA
01.2012 - 12.2014
- Responsible for counting and recording opening and closing sales, including eftpos and cash transactions
- Scheduled customer appointments and rearranged individual time slots to meet demand
- Recorded notes for future reference about customer preferences and services delivered
- Assisted with store merchandising to showcase products and boost sales
- Processed payments, entering sales in register for prompt customer service
- Created memorable customer experiences, taking the time to get to know the customer and their request to provide them with a hair service they would be happy with, and gaining a repeat customer.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Increased client retention by consistently delivering high-quality results tailored to individual preferences.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
- Mentored junior stylists through hands-on training, fostering professional development and enhancing team performance.
- Played key role in stylist team recruitment, hiring and training activities to improve overall team effectiveness.
- Counted and documented opening and closing cash amounts daily.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
Education
Qualified Consultant -
Impromy - Perth
01.2022
SIRCIND002 Support The Supply of Pharmacy Medicines -
Pharmacy Guild - Perth, WA
01.2021
Certification Covid 19 Response -
Australian Government Dept of Health And Aged Care - Perth, WA
01.2021
Certification Course in First Aid Management of Anaphylaxis -
CPR First Aid Training - Perth, WA
01.2015
Certificate III Senior Hair Technician - Hair And Beauty
Challenger TAFE - Fremantle
Fremantle, WA01.2007
Skills
- Providing thorough, confidential advice to patients based on their medical requirements and completing comprehensive documentation within the Pharmacy Customer Database when required
- Exceptional interpersonal skills, with well-developed verbal and written communication skills, and excellent listening skills This can be demonstrated by the significant number of repeat customers who will wait until I can assist them, and ask for me by name due to the rapport I've created
- Ability to convey complex information into easy-to-understand language, including accurately relaying medical advice from a Pharmacist to a customer
- Quick to learn new computer systems and processes, which led me to assist with the dispensing of prescription medications during busy periods, as well as the training for new colleagues on our POS, eScripts processing
- Assist with the scheduling and ordering of critical medication and stock deliveries, including compound medications, prescription medications and floor stock ordering and control
References
References will be provided upon request.
Timeline
PHARMACY ASSISTANT
Baldivis Pharmacy
11.2020 - Current
HAIRDRESSER
NuHair - Self Employed
01.2015 - 10.2020
SENIOR STYLIST
The Shampoo Shop
01.2012 - 12.2014
Qualified Consultant -
Impromy - Perth
SIRCIND002 Support The Supply of Pharmacy Medicines -
Pharmacy Guild - Perth, WA
Certification Covid 19 Response -
Australian Government Dept of Health And Aged Care - Perth, WA
Certification Course in First Aid Management of Anaphylaxis -
CPR First Aid Training - Perth, WA
Certificate III Senior Hair Technician - Hair And Beauty
Challenger TAFE - Fremantle