Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Nicole Dippl

Hamersley,Western Australia

Summary

Experienced Office Manager with a proven track record at Tow-Safe Pty Ltd, showcasing excellent organizational skills with a commitment to strong customer service. Demonstrates a reliable and consistent work ethic while showcasing a positive friendly attitude. Proficient in Cashflow Manager accounting software. Collaborates effectively with upper management, demonstrating clear communication and improving office efficiency.

Overview

20
20
years of professional experience

Work History

Office Manager

Tow-Safe Pty Ltd
09.2005 - Current
  • Maintains confidentiality of company documents and personnel records.
  • Provides excellent customer service and communication skills when addressing customers inquiries or concerns via phone calls, email correspondence and face to face.
  • Responsible for all aspects of accounts payables and receivables including handling debt collection in a professional manner, when necessary.
  • Maintains accurate financial records by reconciling accounts regularly to ensure balanced budgets.
  • Maintains open and professional communication with company suppliers and their representatives.
  • Conducts regular inventory assessments of office and workshop supplies, staff PPE and staff amenities, ordering necessary items proactively
  • Implements efficient filing systems and organizational strategies.
  • Assists in the recruitment process, by creating relevant advertisements to company platforms
  • Assists in monitoring and updating the company website and social media platform. Responding to direct messaging in a professional and timely manner.
  • Responsible for the payroll of all company staff including upper management
  • Responsible for all company taxation and superannuation obligations including all quarterly and annual reporting and payments, in corroboration with the company accountant
  • Proficient in "Cashflow Manager Gold" accounting software
  • Responsible for the reporting of all voicemail recordings and for the recording of the company voicemail greeting.
  • Responsible for all incoming and outgoing postage and the organisation of interstate courier services when required.
  • Responsible for the organisation of the company's annual Staff Christmas Party
  • Handles the cleanliness of all office and staff amenities
  • Assists with general workshop duties, when required
  • Organises staff uniforms and collaborates with upper management in the ordering of company merchandise and signage



Commonwealth Respite Centre -Customer Service Rep

Silver Chain
09.2024 - 08.2025
  • Provided professional, friendly and respectful customer service to a diverse clientele, regarding carer respite services in relation to aged care
  • Connected carers to quality residential and in-home respite care providers and helped to educate carers in the aged care navigation process
  • Displayed professional communication with various aged care providers in relation to booking respite services on behalf of clients
  • Responded to emergency respite care needs promptly, communicating and liaising between aged care providers and clients accurately and efficiently
  • Maintained accurate and confidential records of client interactions ensuring proper follow-up and resolution of issues when required
  • Collaborated with team members to develop best practices for continual improvement, consistency of quality customer service and to maintain up-to-date information


Education

High School Diploma -

Gaither High School
Tampa, Florida, U.S.A.
01-1991

Hillsborough Community College
Tampa, Florida, U.S.A.

Pilates Mat Work Instruction

Pilates International Training Institute
Perth, Western Australia
01-2020

Cert 3 in Allied Health Assistance

AMA Training
Nedlands, Western Australia
01-2025

Skills

  • Office administration
  • Customer service
  • Organizational skills
  • Clear oral/written communication
  • Self motivated
  • Teamwork
  • MS office & Cashflow Manager accounting software
  • Discretion
  • Reliability

Hobbies

Photography

Gardening

Health and Fitness

Timeline

Commonwealth Respite Centre -Customer Service Rep

Silver Chain
09.2024 - 08.2025

Office Manager

Tow-Safe Pty Ltd
09.2005 - Current

High School Diploma -

Gaither High School

Hillsborough Community College

Pilates Mat Work Instruction

Pilates International Training Institute

Cert 3 in Allied Health Assistance

AMA Training

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Nicole Dippl