Nicole Dixon-Mills

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Established foundational processes for business operations.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
• Interacted well with customers to build connections and nurture relationships.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Centre Based Day Respite

• Built strong relationships with clients to deliver emotional support and companionship.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Assisted patients with self-administered medications.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Recorded status and duties completed in client records for management.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Identified needs and coordinated plans for travel and out-of-centre activities.
• Transported individuals to and from home and activities.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.

Community Care

• Domestic Assistance - Maintained clean personal areas Cleaning and Laundry Service
• Daily Personal Care - Showering, dressing assistance, dental care, grooming, medical aids application and other duties.
• Recognized and reported abnormalities or changes in patients' health status to team leader manager.
• Recorded patients' blood pressure and oxygen levels and pulse rates and documented information.
• Supervised and assisted with client self administered medications and kept documentation for Nursing Supervisor.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Social Support - transported individuals to medical appointments, allied health appointments, grocery shopping and activities
• Completed regular status and progress notes for each client.

• Assisted elderly and disabled clients to support independence and well-being.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Built strong relationships with clients
• Developed rapport to create safe and trusting environment for care.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Fostered strong professional network and partnership building skills to connect with quality leads.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
• Operated with safety and skill to avoid accidents and delays.
• Trained and motivated employees to perform daily business functions.
• Trained and guided team members to maintain high productivity and performance metrics.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Mitigated business risks by working closely with staff members and assessing performance.