Nicole Dobkowski
MaidaVale ,WA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Membership Service
Western Force
09.2022 - Current
- Managed incoming inquiries via phone, email, or in-person, providing comprehensive information about membership options.
- Processed new memberships and renewals, ensuring accurate data entry and timely processing.
Customer Service Representative
Ryderwear Gym
10.2022 - Current
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Organized, maintained and updated information in computer databases.
Dance Choreographer
Pazaz Dance Co
03.2023 - Current
- Created variety of original dance routines for different classes according to skill level and performance plans.
- Mentored aspiring dancers, providing guidance on technique and performance skills for their professional growth.
Front Desk Receptionist
Quest Mounts Bay Road
07.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Customer Services
Woolworths
11.2019 - 10.2022
- Worked effectively in fast-paced environments.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Certificate IV in Community Services -
Fremantle Education Centre
Fremantle, WA10.2020
Skills
- Customer Service
- Microsoft Excel
- Data Entry
- Call center experience
Timeline
Dance Choreographer
Pazaz Dance Co
03.2023 - Current
Customer Service Representative
Ryderwear Gym
10.2022 - Current
Membership Service
Western Force
09.2022 - Current
Front Desk Receptionist
Quest Mounts Bay Road
07.2022 - 10.2022
Customer Services
Woolworths
11.2019 - 10.2022
Certificate IV in Community Services -
Fremantle Education Centre
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