Nicole Donno
Summary
I am a dedicated and compassionate nurse, who takes pride in delivering exceptional patient care in fast paced environments. I have proven I can remain calm under pressure and can skillfully handle difficult patients in high-stress situations. I am consistently able to develop strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
My new graduate nursing programme begun in April 2019 on a medically based Geriatric ward where I worked for the first 6 months, following onto on a surgical ward specialising in Gynaecology and Urology where I remained for the rest of my employment. This is a role I thoroughly enjoyed & was very passionate about.
I am proud to say that I was employed by Sydney Local health District at the Royal Prince Alfred Hospital. Voted the best hospital in Australia for the last 3 years.
Overview
12
12
years of professional experience
Work History
Enrolled Nurse
Royal Prince Alfred Hospital
Sydney NSW
04.2019 - 04.2024
- Utilised critical thinking skills to prioritise nursing interventions based on patients acuity levels and individual needs.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients on post-operative care routines, reducing the likelihood of complications or readmissions.
Retail Sales & Customer service Assistant
2nds World
08.2015 - 03.2018
- I am experienced in providing excellent customer service which I acquired whilst working in a retail environment.
- Answered customer questions about product availability and shipment times.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Responded to customer calls and emails to answer questions about products and services.
Retail Sales & Customer service Assistant
Curry's, PC World
10.2012 - 07.2015
- Exhibited high energy and professionalism when dealing with customers and staff.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Strengthened customer relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
Education
Diploma of Nursing (Enrolled - Division 2 nursing) -
TAFE NSW
01.2018
BTEC Level 3 Extended Diploma in Health & Social Care -
Sussex Coast College Hastings UK
07.2015
VTCT Level 2 NVQ Diploma in Beauty Therapy -
Sussex Coast College Hastings UK
07.2012
GCSEs
Claverham Community College
Battle, UK06.2011
Skills
- Safety measures and policies
- Customer Service
- Interpersonal Communication
- Medication and IV administration
- Direct Patient Care
- Surgical care
- Catheter Care and Wound Care
- Compassion and Empathy
References
- Ciara Rowntree, 7W2 Manager, Royal Prince Alfred Hospital - (02) 9515 4180- ciara.rowntree@health.nsw.gov.au
- John Mcdonald, Manager, 2nds World - 0423 056 102 - duke_macca@hotmail.com
- Catherine Wallace, Nursing Tutor, Tafe - 0409 656 657
Timeline
Enrolled Nurse
Royal Prince Alfred Hospital
04.2019 - 04.2024
Retail Sales & Customer service Assistant
2nds World
08.2015 - 03.2018
Retail Sales & Customer service Assistant
Curry's, PC World
10.2012 - 07.2015
Diploma of Nursing (Enrolled - Division 2 nursing) -
TAFE NSW
BTEC Level 3 Extended Diploma in Health & Social Care -
Sussex Coast College Hastings UK
VTCT Level 2 NVQ Diploma in Beauty Therapy -
Sussex Coast College Hastings UK
GCSEs
Claverham Community College