Nichola Waterreus
Christchurch,NZ
Summary
Seasoned professional with a proven track record at Ashford Motor Lodge, enhancing guest satisfaction and reducing staff turnover through exceptional customer service expertise and effective employee training. Skilled in compliance with health standards and adept at fostering strong organizational skills. Achieved consistent increase in return guests, demonstrating adaptability and a diligent work attitude.
Overview
11
11
years of professional experience
Work History
Overnight Manager
Ashford Motor Lodge
Christchurch NZ
05.2021 - Current
- Maintained a clean and organized office environment by implementing strict cleaning schedules and protocols for the overnight .
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Improved customer satisfaction by addressing concerns promptly, providing exceptional service during overnight hours.
- Mitigated operational risks during overnight hours by following contingency plans for emergency situations or unexpected occurrences.
- Coordinated with housekeeping and maintenance departments to guarantee rooms were prepared according to guest preferences and standards.
- Assisted in employee training programs, fostering excellent customer service skills among new hires.
- Boosted customer loyalty by providing exceptional service, resulting in a consistent increase in return guests.
- Oversaw all front desk operations during nighttime hours, ensuring smooth check-in/check-out processes for guests.
Head of Housekeeping Services
Ashford Motor Lodge
05.2024 - Current
- Executed comprehensive training programs to ensure all housekeeping staff members were well-versed in cleaning techniques, safety protocols, and company policies.
- Established strong relationships with other departments to coordinate efforts for seamless hotel operations.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and order in all rooms and common areas.
- Reduced costs with careful inventory management and monitoring supply levels.
- Conducted regular inspections of guest rooms, common areas, and laundry facilities to ensure compliance with cleanliness and hygiene requirements.
- Communicated repair needs to maintenance staff.
Deli Supervisor
New York Deli
Christchurch NZ
11.2016 - 11.2018
- Ensured exceptional customer service by addressing complaints promptly and professionally, resolving issues to maintain customer loyalty.
- Improved staff performance through regular training sessions and coaching
- Contributed to the overall store success by participating in staff meetings, providing constructive feedback, and implementing suggested improvements.
- Adhered to all safety standards when using slicers, knives, fryers, ovens, or other potentially hazardous equipment within the deli area.
- Maintained a clean and sanitary work environment, adhering to health department guidelines and best practices.
- Assisted customers with special orders for catering events or parties, providing recommendations based on specific needs or preferences.
Restaurant Team Member
Kentucky Fried Chicken
Christchurch NZ
11.2013 - 11.2015
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Education
Diploma Of Hairdressing -
Avonmore Hairdressing Academy
Christchurch NZ2003
School Certificate -
Avonside Girls High School
Christchurch NZ2000
Skills
- Customer Service Expertise
- Compliance with Health Standards
- Effective Task Delegation
- Hygiene Practices
- Employee Training
- Guest relations
- Strong Organizational Skills
- Diligent Work Attitude
- Strong Verbal and Written Communication
- Time Management
- Consistent Punctuality
- Adaptable to Change
Timeline
Head of Housekeeping Services
Ashford Motor Lodge
05.2024 - Current
Overnight Manager
Ashford Motor Lodge
05.2021 - Current
Deli Supervisor
New York Deli
11.2016 - 11.2018
Restaurant Team Member
Kentucky Fried Chicken
11.2013 - 11.2015
Diploma Of Hairdressing -
Avonmore Hairdressing Academy
School Certificate -
Avonside Girls High School