Nicole Doyle
Mermaid Waters,QLD
Summary
I am an experienced customer service and administration professional with a strong background in accounts, data entry, and accurate record keeping. Communication is key, along with attention to detail, excellent work ethics, and reliability.
Overview
27
27
years of professional experience
Work History
Customer Care Representative
Prove CX - My Aged Care
Bundall, QLD
08.2026 - 09.2026
- Addressed customer questions effectively, ensuring clarity and understanding.
- Delivered precise information to customers about services and policies.
- Handled inbound calls for My Aged Care customer enquiries.
Export Documentation Officer
Warmoll Foods
Robina, QLD
01.2026 - 08.2026
- Prepared export documents for Warmoll Foods shipments and customer orders.
- Checked invoices, packing lists, and certificates for document accuracy.
- Filed customs records and maintained organized export documentation archives.
- Communicated with freight partners on document requests and corrections.
- Supported Warmoll Foods export process with routine administrative tasks.
- Coordinated with customers, suppliers and freight forwarders to ensure timely delivery of goods.
- Communicated effectively with internal teams, vendors and customers regarding shipment status updates.
- Prepared, reviewed and processed all export documentation including invoices, packing lists and bills of lading.
- Collaborated with other departments such as logistics, procurement, sales, when needed.
- Tracked shipments using tracking systems or contacting carriers directly as needed.
Picker Packer
Woolworths
Broadbeach, QLD
01.2024 - 08.2025
- Picked grocery orders for Woolworths online fulfillment using handheld scanners.
- Packed fragile and chilled items according to Woolworths quality standards.
- Handled frozen, chilled, and ambient products using safe manual methods.
- Followed Woolworths safety procedures while moving trolleys and pallets.
- Coordinated with team members to keep Woolworths picking area organized.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Resolved customer complaints promptly and professionally.
Cashier
Woolworths
Broadbeach, QLD
10.2022 - 01.2024
- Processed cash, card, and EFTPOS payments at Woolworths checkout registers.
- Delivered friendly customer service across Woolworths front-end operations.
- Packed groceries carefully and maintained checkout area presentation.
- Handled price checks and product queries for Woolworths shoppers.
- Replenished shelves and faced stock to Woolworths store standards.
- Followed Woolworths cash handling procedures and register controls.
- Assisted self-checkout customers and resolved simple transaction issues.
- Maintained clean, safe work areas across Woolworths service points.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Office Manager
Hi-Standad Building Contractors
Gold Coast, QLD
12.1999 - 09.2021
- Provided administrative support to management team.
- Managed inventory of office supplies and placed orders as needed.
- Processed payroll information in a timely manner.
- Organized travel arrangements for staff members including flights, hotels, car rentals.
- Operated office equipment such as copiers, scanners, fax machines.
- Developed and maintained filing systems for all office documents.
- Greeted visitors, answered phone calls, and directed inquiries to appropriate personnel.
- Prepared invoices, bills, receipts, purchase orders. Reconciliation of all Accounts.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Filtered emails based on importance and escalated issues to leadership.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Property management - organizing repairs and maintenance, issuing statements / receipts, debt collecting etc.
- Quality customer service
Education
Diploma of Finance (Professional Bookkeeping And Myob) -
Australian College Pty Ltd
Gold Coast, QLD04-2012
Certificate III in Financial Services (Accounts Clerical) -
Australian College Pty Ltd
Gold Coast, QLD01-2012
Certificate IV in Massage Therapy Practice Sa -
DENTOS PTY LTD - Massage Schools of Queensland
Gold Coast, QLD07-2010
High School Diploma -
Croydon High School
Croydon, VIC12-1989
Skills
- Inbound call handling
- Case management
- Customer service
- Data entry
- Effective communication
- Attention to detail
- Problem solving
- Verbal and written communication
- Active listening
- Empathy and patience
- Adaptability and flexibility
- Business ethics
- Teamwork and collaboration
Timeline
Customer Care Representative
Prove CX - My Aged Care
08.2026 - 09.2026
Export Documentation Officer
Warmoll Foods
01.2026 - 08.2026
Picker Packer
Woolworths
01.2024 - 08.2025
Cashier
Woolworths
10.2022 - 01.2024
Office Manager
Hi-Standad Building Contractors
12.1999 - 09.2021
Diploma of Finance (Professional Bookkeeping And Myob) -
Australian College Pty Ltd
Certificate III in Financial Services (Accounts Clerical) -
Australian College Pty Ltd
Certificate IV in Massage Therapy Practice Sa -
DENTOS PTY LTD - Massage Schools of Queensland
High School Diploma -
Croydon High School