Nicole Drake
Brisbane,QLD
Summary
Self-motivated Operations Manager successful in collaborating with leaders and employees to streamline and strengthen processes.
Highly organised with a solid record of accomplishment in meeting and exceeding tasks.
Hard working professional that's not scared to dig deep and get my hands dirty.
Overview
16
16
years of professional experience
Work History
Supervisor of Operations
Australia Post - Star Admin
, Qld
04.2024 - Current
- Oversee daily operations of the department, including personnel management and scheduling.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Developed and implemented policies and procedures for efficient workflow.
- Provided training and guidance to team members on operational procedures and best practices.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Oversaw daily operations of the department, including personnel management, budgeting and scheduling.
Administration/selections
Interior Designs
, Qld
01.2022 - 04.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Achieved cost-savings by developing functional solutions to problems.
Associate Business Partner
Australia Post
, Qld
06.2008 - 12.2022
- Developed and implemented strategies to improve operational performance, customer satisfaction and business growth.
- Collaborated with senior management teams to identify and address organisational challenges.
- Cultivated relationships wiht managment to increase collaboration across all departments.
- Provided guidance on best practices for optimizing processes related to operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Provided leadership, insight and mentoring to newly hired contractors.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage in conversation and effectively determine needs and requirements.
- Directing and handling approximately one million parcels per year. prioritising efficiency, accuracy and customer satisfaction.
Skills
- Team Leadership
- Recruitment and hiring
- Staff Training & Development
- Incident management
- Warehouse Operations
- Process improvement strategies
- Cultural Awareness
- Strategic Planning
Timeline
Supervisor of Operations
Australia Post - Star Admin
04.2024 - Current
Administration/selections
Interior Designs
01.2022 - 04.2024
Associate Business Partner
Australia Post
06.2008 - 12.2022