Nicole Duncan
Alphington,Vic
Summary
I thoroughly enjoyed interacting with the residence and giving them mental stimulation conversations and friendship
Overview
2026
2026
years of professional experience
Work History
Sales Agent
XLN Fabrics
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of fabric ranges and services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Shop Assistant
GJ’s Fabrics
Fairfield, VIC
06.2024 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
Shop Attendant
Luccello
St Kilda, VIC
10.2022 - Current
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Reduced inventory discrepancies by conducting thorough and accurate merchandise counts.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Addressed escalated customer complaints professionally while offering appropriate solutions maintaining a positive brand image.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
Skills
While completing my placement at Karana Community I gained valuable experience and feel that I’m very capable to perform the position
Timeline
Shop Assistant
GJ’s Fabrics
06.2024 - Current
Shop Attendant
Luccello
10.2022 - Current
Sales Agent
XLN Fabrics