Nicole Dunk
Ingleburn,NSW
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Overview
23
23
years of professional experience
Work History
Customer Service Officer
Services Australia
09.2006 - Current
- From 04.06.2006 to 29.09.2011 I was part of the Refugee Unit servicing Western Sydney. From 29.09.2011 - 01.07.2022 I was part of the Special Benefit and Assurance of support team in Liverpool/Ingleburn office and from 01.07.2022 to this day I am part of the Older Australians processing team all within Services Australia. During this time have progressed using the below skills.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Successfully navigated WFH employment while still maintaining a team attitude and high focussed customer outcomes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Supervisor/Night Crew Manager
The Catholic Club
09.2002 - 08.2006
- Oversaw daily operations of the club, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize coming events.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School Diploma -
Moorebank High School
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Documentation and reporting
- Database research
- Payment processing
- Information protection
- Quality assurance monitoring
- Complaint resolution
- Active listening
- Problem resolution
Timeline
Customer Service Officer
Services Australia
09.2006 - Current
Supervisor/Night Crew Manager
The Catholic Club
09.2002 - 08.2006
High School Diploma -
Moorebank High School
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