Nicole Dunn
Marsden Park,NSW
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
34
34
years of professional experience
Work History
Election Manager
NSW Electoral Commission
01.2023 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others in a team of 30 direct staff and over 200 indirect staff.
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in team environment.
- Learned and adapted quickly to new technology and software applications.
Project Manager
Explore Research
06.2010 - Current
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and implemented strategic project plans to meet business objectives.
- Prepared and submitted project invoices for review and approval.
- Developed and implemented project plans and budgets to ensure successful execution.
- Facilitated workshops to collect project requirements and user feedback.
Project Officer - Fixed Term Contract
Australian Electoral Commission
05.2022 - 09.2022
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Coordinated numerous small- and large-scale projects to meet client requirements.
- Recruited and oversaw personnel to achieve performance and quality targets.
Senior Officer Assistant - Fixed Term Contract
NSW Electoral Commission
01.2022 - 03.2022
- State By Election – 27 voting centres
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
Senior Office Assistant - Fixed Term Contract
NSW Electoral Commission
01.2019 - 04.2019
- Reporting into the election manager, assisting with the creation of an election office for the electorate
- Set-up the office and manage election materials for over 150,000 voters
- Working with various stakeholders in high pressured environments, executing task with high accuracy and quickly whilst strictly following standard operating procedures as set by the voting law
- Informed and supported business leaders through consistent communication and administrative support duties.
Collections Associate
National Australia Bank
08.2007 - 05.2010
- Developed suitable strategies to resolve delinquent accounts for each customer within my portfolio
- Provided a disciplined approach to customer contact to ensure appropriate strategies are being executed to resolve delinquency
- Effectively communicated and used various negotiation strategies when discussing solutions to cure delinquent mortgage accounts
- Achieved an overall 66% reduction in my account portfolio
- Maximize the potential of the Relationship Management System (Siebel)
- Complete new, increased and renewal of commercial lending applications which includes:
- Completing eBL/eCL submission
- Completing eCredit memorandum
- Check/calculate loan costs estimates and NABcalcs
- Send documents to either customer for remote execution or to Banker for sign up
- Leasing applications and prepare leasing documentation/contracts
- Provide Credit Policy advice to Personal & Business Bankers across the State
- Coach new to role bankers with respect to credit quality and credit policy
- Service Excellence Award –
Business Manager
Creative Display Productions
09.1998 - 08.2007
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate increasing sales by 50%
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Business Manager
Various Motor Dealers
03.1989 - 03.1996
- Qualifications & Professional Development
- Certificate IV Project Management - Current Certificate IV Business Operations - Current
- Lendsmart – Secured Lendsmart – Unsecured
Education
High School Diploma -
Girraween High School
Girraween Skills
- Technical Skills
- MYOB Debt Manager
- Microsoft Word Siebel
- Microsoft Excel
- Project Scope Analysis
- Job Bidding
- Data Review
Affiliations
I am a highly motivated and determined individual with extensive experience in the Electoral processes, Project Management in Market Research, Sales and Retail Financial Services. I have well developed skills in business analysis, negotiating and influencing, whilst maintaining customer service at the highest level. I have a proven and established track record of meeting and exceeding expectations coupled with excellent relationship management skills.
Volunteer
Volunteer as Treasurer Hawkesbury Saints Junior Football and as CompSec at Marsden Park Galaxy Football Club
Timeline
Election Manager
NSW Electoral Commission
01.2023 - Current
Project Officer - Fixed Term Contract
Australian Electoral Commission
05.2022 - 09.2022
Senior Officer Assistant - Fixed Term Contract
NSW Electoral Commission
01.2022 - 03.2022
Senior Office Assistant - Fixed Term Contract
NSW Electoral Commission
01.2019 - 04.2019
Project Manager
Explore Research
06.2010 - Current
Collections Associate
National Australia Bank
08.2007 - 05.2010
Business Manager
Creative Display Productions
09.1998 - 08.2007
Business Manager
Various Motor Dealers
03.1989 - 03.1996
High School Diploma -
Girraween High School
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