Nicole Egan
Adamstown,NSW
Summary
Business owner of Boutique Beauty Therapy business for 8 years.
Beauty Therapy career that has spanned over 35 years and including a management role with a proven record of achievement and meeting the needs of clients and providing professional beauty and skin therapy treatments.
- Experience business sole business owner and operator. Managing all aspects of business including payroll, Xero bookkeeping system, marketing, reception duties, stock management. Managing booking system.
- Experienced and dedicated senior beauty therapist spanning over 35 years. 2 years of retail store management.
- Demonstrated high level of professional customer service. Professional approach to all treatments and salon protocols and respectful attention to client’s needs.
- Excellent verbal and written communication acquired through experience and study.
- Demonstrated leadership skills and the ability to work in any work environment.
- Demonstrated ability to work as an effective team member with training and management skills.
- Enjoys training and education.
- Unrestricted driver’s license.
- Currently completing Certificate 4 in Business Administration.
- 2 years Bachelor of Counselling (completing part time)
- High level of computer skills including excel, word, and PowerPoint. Proficient use of QuickBooks and MYOB accounting packages. Proficient use of Retail Directions package for retail businesses
- .Proficient use af Timely booking system.
- Vested interest in Natural and integrated health systems
Overview
29
29
years of professional experience
Work History
Disability Support Worker
Dandelion House
05.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Adhered to company requirements for patient interactions and care standards.
- Checked medication schedules and patient needs to enforce medication administration standards team-wide.
- Kept accurate records for client files and handled related paperwork.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Preserved and prepared reports and treatment records.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Business Owner/Operator
Lilly Victoria Beauty Therapy
12.2015 - 06.2023
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Trained and motivated employees to perform daily Beauty Therapist functions.
- Put together realistic budgets based on costs and fees for successfully operating the business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Served as primary point-of-contact with suppliers and contractors.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Employed prompt decision-making on day to day running of the business and in-depth research to resolve issues.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Created and performed treatment protocols for holistic and high-tech facials and other treatments. Including costing, time management, and value for clients.
- Worked actively with social media to create online advertisements to bring in new customers.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success. Specifically Covid 19 mandatory lockdown protocols for Beauty salons. Maintained strong health and safety procedures moving forward from the pandemic.
Senior Beauty Therapist
Utopia Day Spa Warners Bay
01.2012 - 01.2016
- All aspects of traditional beauty therapy, including fast and efficient waxing, tinting, brow analysing, shaping and maintenance
- Advanced skin therapy treatments with DMK
- Brazilian waxing specialist (men and women)
- Relaxation Massage
- Hot Stone Therapy
- Body wraps, body treatments, spa packages, spray tan
- Manicures, pedicures including gel polish specialising in Jessica
- Advanced Facial treatments – microdermabrasion
- IPL Skin rejuvenation, hair removal, vascular treatments
- All reception duties
- Makeup artist with Napolean
- Spray tanning
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated thorough knowledge of all salon products and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Followed up with customers to increase satisfaction with purchases and services.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Used social media platforms to promote salon and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list and successfully handled walk-in customers.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed loyal following of clients by providing high-quality services.
Owner operator
Sugar Suite, The New Black Industries
11.2011 - 01.2012
- Honeysuckle)
- All of the above treatments including wedding, function and photographic makeup within the hair salon.
- Managed day-to-day business operations.
- Established foundational processes for business operations.
- Trained new staff in product knowledge and customer service protocols.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Followed up with customers to increase satisfaction with purchases and services.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Used social media platforms to promote salon and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Increased revenue through effective customer service and inventory management.
- Answered phone calls and emails to schedule client appointments.
Cosmetic Co-ordinator
Terry White Chemists
11.2009 - 01.2011
- Provide support and assistance to team members within the Pharmacy, to ensure outstanding customer care at all times to all customers
- Maximise sales in order to achieve and exceed monthly targets in all cosmetic codes
- Build and drive business by maintaining a close relationship with all account executives and cosmetic houses
- Plan and execute all promotions
- Project a positive friendly and enthusiastic manner to all team members and customers
- Maximise sales and VM standards
- Ensure adequate stock levels are maintained
- Ensure all orders are placed for all brands on dates specified by manager
- Ensure all invoices are processed according to trading terms.
Assistant Manager
Kikki K Swedish
02.2007 - 11.2009
- Office/homestyle
- Westfield Kotara
- Responsibilities of position
- Assisting manager on day to day running of store
- Monitoring of KPI’s continually
- Applying world-class customer service standards
- Ensuring the store achieves targets
- Assist in hiring of Staff
- Assist in coaching and training staff
- Assist in rostering of staff with store budgets and needs
- Execute successful bi–yearly stocktaking
- Execute visual merchandising standards window displays as directed nationally
- Complete daily and weekly reports
- Assist in running team meetings
- Cash handling
- Problem-solving on a daily basis
- Assist stock management ordering and transfers
- Liaise with Regional managers, Westfield centre management
- Assist in organisation of in-store events such as sales Organisational workshops demonstrations and media events
- Achievements of position
- Continually ranked in top 5 of 32 stores Nationally
- 2008 Christmas store ranked 3rd Nationall
- Supervised day-to-day operations to meet performance, and quality service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Counter Manager
Lancome Myer
02.2008
- Outstanding customer service
- Set industry targets and communicate these to team members
- Track KPIs through Business reports
- Drive team to achieve targets through consultation, demonstration and selling
- Develop strategies and incentives to increase customer loyalty
- Prepare rosters to meet business needs
- Run promotions and marketing strategies as directed by company
- Manage store stock levels
- Maintain strong relationship between Myer management and Lancome.
Cosmetic consultant
Myer Charlestown, Shiseido and Clinique
01.2001 - 01.2003
- Maternity leave position)
- Follow directives from counter manager and meet sales targets set
- Form ongoing relationship with customers developing loyalty to brand.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
- Delivered product demonstrations and sample applications, raising exposure of key brands.
- Protected store assets and inventory via loss prevention procedures.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Personal Assistant
Luke
01.1996 - 01.2002
- Egan professional surfer/businessman
- Management of all travel arrangements interstate and overseas
- Financial maintenance of income whilst overseas
- Management of all business accounts and living accounts whilst overseas
- Overseeing of purchase of investment purchases
- Liaison with bank Managers to arrange finance
- Organisation of Media events, publicity, and sponsorship responsibilities.
Counter Manager
Shiseido cosmetics Myer
09.1994 - 01.1998
- The responsibilities for this position the same as the position for Lancome
- Previous employment from this date can be supplied if needed.
Education
Bachelor of Counselling - Councelling
Australian Institute of Professional Councellors
Brisbane, QLD07.2026
Certificate IV - Certificate IV in Business Administration
Foundation Education
Brisbane, QLD07.2024
Certified Health Coach – - Health
Institute of Integrated Nutrition
New York07.2014
Open Foundation Course -
University of Newcastle
Newcastle, NSWAdvanced Diploma - Beauty Therapy
Advanced School of Beauty Therapy
Newcastle, NSW12.1983
No Degree - Higher School Certificate
Saint Annes High School
Newcastle, NSW11.1982
Bachelor of Science - Naturopathy
Endeavour Health College
SydneySkills
- Approachable and Outgoing
- Time Management
- Reception Desk Management
- Prioritization
- Office Administration
- Database Administration
- Exam Room Preparation
- Appointment Booking
- Experience in Mac Computer
- Experience in Booking systems
Timeline
Disability Support Worker
Dandelion House
05.2023 - Current
Business Owner/Operator
Lilly Victoria Beauty Therapy
12.2015 - 06.2023
Senior Beauty Therapist
Utopia Day Spa Warners Bay
01.2012 - 01.2016
Owner operator
Sugar Suite, The New Black Industries
11.2011 - 01.2012
Cosmetic Co-ordinator
Terry White Chemists
11.2009 - 01.2011
Counter Manager
Lancome Myer
02.2008
Assistant Manager
Kikki K Swedish
02.2007 - 11.2009
Cosmetic consultant
Myer Charlestown, Shiseido and Clinique
01.2001 - 01.2003
Personal Assistant
Luke
01.1996 - 01.2002
Counter Manager
Shiseido cosmetics Myer
09.1994 - 01.1998
Bachelor of Counselling - Councelling
Australian Institute of Professional Councellors
Certificate IV - Certificate IV in Business Administration
Foundation Education
Certified Health Coach – - Health
Institute of Integrated Nutrition
Open Foundation Course -
University of Newcastle
Advanced Diploma - Beauty Therapy
Advanced School of Beauty Therapy
No Degree - Higher School Certificate
Saint Annes High School
Bachelor of Science - Naturopathy
Endeavour Health College
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