Nicole Egan-lee
Kings Langley ,NSW
Summary
Dynamic Duty Manager with a proven track record at New Victoria Tavern, excelling in customer service and inventory management. Recognized for enhancing guest satisfaction through effective problem-solving and staff training. Committed to health and safety compliance, fostering a high-performing team environment while ensuring operational efficiency.
Overview
11
11
years of professional experience
Work History
Duty Manager
New Victoria Tavern
03.2020 - 06.2025
- Supervised daily operations to ensure exceptional customer service and efficient workflow.
- All end of trade balancing including clearance till counts keno Tab and safe counts as well as all banking.
- Trained and mentored staff on operational procedures and standards of service.
- Managed inventory levels, ensuring timely restocking and minimizing waste.
- Resolved customer complaints promptly, enhancing overall guest satisfaction.
- Implemented health and safety protocols, maintaining compliance with local regulations.
- Monitored financial transactions to ensure accuracy in cash handling procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Canteen Manager
Healthy Canteens
Greystanes, NSW
10.2014 - 02.2020
- Assisted with inventory management, ensuring adequate stock levels.
- Monitored food temperatures to ensure compliance with safety standards.
- Delivered exceptional customer service during meal service periods.
- Trained new staff on food handling procedures and best practices.
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Enhanced customer satisfaction by providing prompt, friendly service while accurately fulfilling food orders.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Received, unpackaged and stored incoming food deliveries.
- Kept work areas neat, clean and in full compliance with company standards and applicable health codes.
- Checked and logged food temperatures every hour.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Trained new staff on food preparation and safety procedures.
- Lifted and carried heavy materials.
Education
Year 12 -
Seven Hills High School
Seven Hills, NSW11.1997
Skills
- Customer service
- Customer service focus
- Time management
- New employee training
- Attention to detail
- Professionalism and integrity
- Relationship building
- Cash management
- Delegating work
- Verbal and written communication
- Health and safety compliance
- Inventory management
- Goal oriented
References
Megan Russell
Licensee
New Victoria Tavern
0422944765
Berivan Bernard
Operations Manger
Healthy Canteens
0410606220
Timeline
Duty Manager
New Victoria Tavern
03.2020 - 06.2025
Canteen Manager
Healthy Canteens
10.2014 - 02.2020
Year 12 -
Seven Hills High School