Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NICOLE FAGAN

Melbourne,VIC

Summary

Hardworking individual with more than a decade of work experience in areas such as Pharmaceuticals, Customer service and Animal care.

I recently moved to Australia in February 2024 after travelling since December 2022. I have travelled to 13 different countries in this time and experienced some amazing things.

I have now settled in Melbourne and I am excited to get back to working. I am a highly-motivated employee with desire to take on new challenges.

I have a strong work ethic, adaptability and exceptional interpersonal skills.

Overview

8
8
years of professional experience

Work History

Pharmaceutical Operator

Helsinn Birex
Dublin, Ireland
06.2020 - 12.2022
  • Prepared batches of pharmaceutical products in accordance with established standards and procedures.
  • Maintained accurate records of all production processes including batch records and logbooks.
  • Calibrated and tested instruments regularly to maintain accuracy of readings during production runs.
  • Ensured that all safety protocols were followed when handling hazardous chemicals or materials used in the production process.
  • Followed standard operating procedures while performing job duties related to manufacturing operations.

Contact Centre Agent- Head Office

Europcar
Dublin, Ireland
02.2020 - 04.2020
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.

Checkout Supervisor

SuperValu
Dublin, Ireland
09.2014 - 02.2020
  • Organizing rosters, delegating responsibilities and supporting team members in achieving the objective of the store.
  • Financial control, end of shift till cash offs, cash drops and change runs.
  • Maintaining front-end supplies as well as being responsible for stock control, such as cigarettes, confectionary etc.
  • Managing and motivating my team, ensuring the store operates efficiently and effectively and to provide our customers with the best customer service experience at all times.
  • Working in a fast-paced environment while having the ability to multi-task under pressure.
  • Dealing with customers complaints and enquiries in person and over the phone in a professional manner.

Education

QQI Level 5 - Animal Science

Killester College
Dublin
06-2014

Leaving Certificate -

St Mary's, Killester
06-2013

Skills

  • Full, clean, Irish driving license
  • Proficient in Microsoft office programmes
  • Extensively trained in customer care and support
  • Trained in Manual handling
  • Maintaining Records
  • Fluent english speaker
  • Exceptional customer service

References

  • Aisling Carroll, Supervisor, Helsinn Birex Pharmaceuticals, Aisling.carroll@helsinn.com.
  • Saoirse Tormay, Supervisor, Europcar Head Office, Saoirse.tormay@europcar.ie
  • Anneke Mulder, H.R Manager, SuperValu Killester, hrkillester@kmgroup.ie

Timeline

Pharmaceutical Operator

Helsinn Birex
06.2020 - 12.2022

Contact Centre Agent- Head Office

Europcar
02.2020 - 04.2020

Checkout Supervisor

SuperValu
09.2014 - 02.2020

QQI Level 5 - Animal Science

Killester College

Leaving Certificate -

St Mary's, Killester
NICOLE FAGAN