- Gym Workouts
- Watching Movies and TV Shows
- Music
- Enjoy hobbies that combine physical activity with outdoor exploration
Nicole Fisher
Schofields,NSW
Summary
Dynamic customer service professional with a proven track record at Synergy Radiology, adept at resolving complex issues and enhancing client satisfaction. Skilled in call centre operations and complaint resolution, I excel in high-stress environments while maintaining professionalism. Experienced in training and digital literacy, I drive team success through effective communication and collaboration.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Synergy Radiology
08.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Retail Supervisor
Big W
11.2018 - 09.2023
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Education
High School Diploma -
Glenwood High School
Glenwood 276809-2020
Skills
- Problem-solving skills
- Data entry
- Customer service
- Verbal and written communication
- Call center operations
- Complaint resolution
- Appointment scheduling
- Calm disposition
- Training experience
- Professional Call Engagement
- Digital Literacy
- Teamwork and collaboration
- Professionalism in High-Stress Situations
- Assessing Client Expectations
- Experienced with Microsoft Office Tools
- Customer Data Protection
Interests
Timeline
Call Center Representative
Synergy Radiology
08.2023 - Current
Retail Supervisor
Big W
11.2018 - 09.2023
High School Diploma -
Glenwood High School
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