NICOLE FORNAL

• Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
• Helped build important life skills such as cooking and cleaning.
• Provided counseling and crisis intervention services.
• Monitored client medications and adherence to individual treatment plans.
• Provided key emotional support to special needs youth.
• Managed and led activities promoting growth in mental, emotional, and educational areas.
• Encouraged youth clients to develop own activities and leadership skills through group discussions.
• Completed necessary reports and documentation to maintain thorough, accurate case records.
• Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
• Assisted in identifying and reducing barriers to youth engagement and development.
• Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
• Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
• Supported and mentored students in developing skills to become successful in community.
• Contributed to development of individualized plans to support youth goal achievement.
• Supervised youth in residential and community-based programs to minimize risks and offer support.
• Developed and maintained accurate records of programs and services.
• Improved clients' coping with routine life activities such as food budgeting and rental payments.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.

• Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
• Assisted in development and implementation of policies, procedures, and regulations for unit operations.
• Coordinated nursing with other services to promote continuity of total regimen of care.
• Met with nursing staff and support personnel to plan services, programs and activities.
• Developed and implemented range of lessons and resources to motivate young people.
• Improved clients' coping with routine life activities such as food budgeting and rental payments.
• Provided key emotional support to special needs youth.
• Encouraged youth clients to develop own activities and leadership skills through group discussions.
• Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
• Developed and maintained relationships with community organizations and agencies.
• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Assisted in identifying and reducing barriers to youth engagement and development.
• Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
• Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Provide advanced case management to accused persons with a range of complex needs, with particular focus on supporting clients with complex disability and mental health supports needs.
• Engage with clients through assessment, referral and treatment planning to develop a person centred individualised support plan
• identify risk and develop risk management and/or harm minimisation strategies in relation to these risks.
• Prepare and present written court reports and provide advice to the court as required.
• Liaise, consult and negotiate with judiciary, legal profession and court staff in relation to the management of clients within the court process and provide advice regarding the availability of appropriate services and programs.
• Provide mentoring to case managers in relation to case management.
• Actively reflect on own practice and identify and participate in professional development opportunities.

Provided 5 weeks of coverage for TL in April/May 2026 whilst continuing in my current role.

• Managed high-risk issues while ensuring staff and participant safety and maintaining quality of care.
• Provided responsive support to agency staff during crisis situations, facilitating effective resolution of elevated risk.
• Provide after-hours direct response for an NDIS Disability Support Agency.

• Managed Mental Health Community Support Services program (MHCSS) for Wellways from 2014 to 2017, delivering complex case management and 1:1 support to individuals aged 18-65 experiencing complex mental health challenges.
• Supervised team of leaders, rostering personnel, support coordinators, customer service representatives, administrative staff, occupational therapists, and NDIS support workers to ensure effective service delivery.
• Developed and monitored budgets for various programs to ensure financial stability.
• Facilitated training sessions to improve staff skills and enhance overall service delivery outcomes.
• Conducted recruitment processes to identify and hire qualified candidates for open positions.
• Set up and manage SIL programs
• Ensure BSP compliance
• Data reporting including incident management
• Site management
• Supports offered to approximately 150 participants

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
• Coordinated with community stakeholders for successful implementation of social and community service initiatives.
• Provided leadership, guidance and support to staff members.
• Monitored program performance and outcomes for successful delivery of services.
• Established and maintained relationships with key stakeholders.
• Participated in community events to promote services and engage with public.
• Conducted outreach activities to engage local stakeholders in programs.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Prepared nutritious meals to meet individual dietary needs for clients.
• Provided high level of physical support by lifting, adjusting, and moving clients.
• Kept detailed daily logs with care actions, patient behaviors, and incidents.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.