Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Nicole Ball / Frohloff

Nicole Ball / Frohloff

Security
Yarrabilba,QLD

Summary

Security Officer CURRENT ROLE PROFILE I am a proud Indigenous woman working within the QLD Security Industry. I had initially gravitated to the security industry because I wanted to do well in the community. I am hard working and strive to achieve high quality goals through applying myself to the task at hand and by through enabling my team through clear and concise communication, learning and teaching and by ensuring a compliant, equitable and fair workplace.

Overview

32
32
years of professional experience

Work History

Gatehouse Security

Glenn Medau
11.2024 - Current
  • Provided excellent customer service, assisting visitors with directions and information upon entry.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Managed visitor logs, ensuring accurate records of individuals entering and exiting the premises.
  • Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
  • Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.

Wilson Security Security Officer

Todd Christensen
06.2021 - 11.2024
  • HOBBIES
  • Woolworths Regional Distribution 2IC
  • With my current role with Wilson Security, I assist the, in the compacity of a 2IC
  • The site is a major distribution hub located in South Brisbane which supplies dry goods and perishable goods to every Woolworths Store in
  • Queensland
  • Larapinta covers 70,000m2 and facilitates 30 loading docks with upwards of 900+ vehicle movements per day
  • Vehicles leaving this site are held to a high standard of compliance ensuring the vehicles are road safe, compliant with Transport Main
  • Roads legislation (driver fatigue, weight and load restraint), and ensuring that the load is compliant from a client standpoint with
  • Some of the duties includes;
  • Training and Induction of new staff
  • Assist in development of existing staff
  • Ensure site compliance is maintained
  • Assist staff in daily tasks and duties
  • Strict adherence of Safety and Standards
  • Chief Warden and Emergency Response
  • Investigations of staff behaviour and theft
  • Guidance and coaching OTJ
  • I was recently given an opportunity to step up from a 2IC to a relief manager role while the site manager was on leave
  • I found this role rewarding and gave me the confidence, skills and desire to really learn more about the Security Industry and how to be an effective leader
  • My direct Operations Manager has begun to mentor me in aspects like;
  • Effective Communication Styles
  • HR and IR Legislation
  • Compliance
  • Safety (Risk and Consequence)
  • Training
  • I believe with the training I have had, the success of my experience and my personal desire to perform at a high level makes me the ideal candidate for the Site Manager role at Mirvac - 80 Ann Street
  • Provide safe and secure environment
  • Work in a team environment or solo
  • Work to strict KPI’s (Safety, Customer and Compliance)
  • Provide leadership
  • Direct communication with Clients and key stakeholders
  • Training of new staff
  • Oversight of Vehicle Movements
  • High visibility patrols to ensure site compliance and theft prevention
  • Programing and Record keeping of access cards

Goodfeet Sales Assistant

06.2022 - 07.2022
  • Fast passed Customer Service retail role
  • Work to strict KPI’s to reach sales targets and upselling
  • Customer Facing
  • Quality Assurance and Stock Ordering

Cakes Cake Decorator/ Sales Assistant

Colonial
01.1993 - 01.1997
  • High level Customer Service
  • Extreme level of detail and working to a brief for cake decorations
  • Ability to work to strict deadlines to meet client requirements

Education

Lockyer District State High School
Gatton, QLD

Skills

  • Clear and Effective Communication
  • High Level Customer Service
  • Basic Microsoft Suite Experience
  • Theft Prevention Training

Timeline

Gatehouse Security

Glenn Medau
11.2024 - Current

Goodfeet Sales Assistant

06.2022 - 07.2022

Wilson Security Security Officer

Todd Christensen
06.2021 - 11.2024

Cakes Cake Decorator/ Sales Assistant

Colonial
01.1993 - 01.1997

Lockyer District State High School

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Nicole Ball / Frohloff Security