Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Gibson

Croydon

Summary

Proven track record in enhancing customer experiences through exceptional multitasking and hospitality service expertise. Adept at building relationships and leading teams with all ages and life paths, demonstrated through successful collaboration and problem-solving. Committed to continual improvement and professional growth, mastering both technical skills in hairdressing and soft skills in customer interaction.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Waitress

Sage Hotels
08.2023 - Current
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.

Licence Tester

Vic Roads
10.2022 - 07.2023
  • Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
  • Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.
  • Evaluated student performance and documented progress and goals.
  • Promoted proactive problem-solving approaches among students, empowering them to make informed decisions in complex driving scenarios.
  • Supported student drivers in hands-on road training.
  • Ensured all vehicles were well-maintained, clean, and properly equipped according to state regulations for optimal safety during lessons.

Hair Dressing Apprentice

Minks Hair Studio
08.2018 - 08.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Gained proficiency in various hairdressing techniques, such as cutting, coloring, and styling, through hands-on training under experienced stylists.

Sales Assistant

Goodlife Health Clubs 24/7
06.2018 - 02.2020
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.

Hair Dressing

Pure Elegance
08.2015 - 08.2017
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.

MSHC

Melbourne School Holiday Club
08.2015 - 08.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

(Volunteered) camp leader

Education

Diploma Community Services - Community Services

Holmesglen Institute
Moorabin, VIC

Certificate IV - Youth Work

Holmesglen Institute
Moorabbin , VIC
07.2024

Greensborough College
Greensborough, VIC
11.2017

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Cash Handling
  • Hospitality service expertise
  • Handling Complaints
  • Warm and Friendly
  • Reliable and Responsible
  • Team Player
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking Abilities
  • Cool Under Pressure
  • Decision-Making
  • Relationship Building
  • Multitasking
  • Team Leadership
  • Time Management
  • Team building

Certification

  • RSA
  • Barista
  • Cert II, III Hair Dressing
  • Cert III animal studies
  • Cert IV Youth Work
  • First aid (Can get an updated one)

Timeline

Waitress

Sage Hotels
08.2023 - Current

Licence Tester

Vic Roads
10.2022 - 07.2023

Hair Dressing Apprentice

Minks Hair Studio
08.2018 - 08.2020

Sales Assistant

Goodlife Health Clubs 24/7
06.2018 - 02.2020

Hair Dressing

Pure Elegance
08.2015 - 08.2017

MSHC

Melbourne School Holiday Club
08.2015 - 08.2016

Diploma Community Services - Community Services

Holmesglen Institute

Certificate IV - Youth Work

Holmesglen Institute

Greensborough College
Nicole Gibson