Nicole Giles
Ellenbrook,WA
Summary
My career development has been focused in this area as I have 20+year’s experience in 5 star Silver service /banquet and events, I have had experience in event supervisor roles for Catering companies. I would like to pursue a position in the hospitality industry. I believe I have developed the skills, experience and knowledge to achieve a successful service to clientele with my bright, flexible and motivated, hardworking personality.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth to the next level in today's thriving industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Aussie Broadband
03.2022 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Used ticketing systems to manage and process support actions and requests.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Front of House Wait Staff Member
Perth Crown Atrium
01.2014 - 02.2022
- Greeting and seating customer's in the restaurant
- Waitress service of clearing multiple plates at one time
- Serving water and taking beverage orders on arrival
- Cleaning and reset tables promptly
- Beverage runner table service
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
Event Assistant
Vines Resort
08.2020 - 02.2022
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
- Reported any damage or maintenance issues to manager.
Education
Certificate III - Food and Beverage Operations
Carine TAFE
Certificate - Bar Service
Carine TAFE
Certificate II - Hospitality Operations/RSA Fundamentals
Nationally Recognized Traing/Etrainu
Skills
- Supervise of Catering Events
- Initiative to meet customer’s needs promptly and independently
- Professional appearance
- Loyal and Punctual
- Always contribute beyond expectations of my role
- Ordering procedures
- Excellent teamwork and conflict resolution skills
- Have continually had excellent customer feedback
- Strong multitasking
- Handling complaints
- Efficient organization
- Strong work ethic
Certification
- 1997 Peel TAFE - Certificate of Now
- 2005 Tuart College - Intro Computer
- 2005 Wembley TAFE - Certificate III in Design Fundamentals
MY EMPLOYMENT DETAILS PRIOR TO 2022
OTHER EMPLOYMENT DETAILS AVAILABLE ON REQUEST
Timeline
Technical Support Representative
Aussie Broadband
03.2022 - Current
Event Assistant
Vines Resort
08.2020 - 02.2022
Front of House Wait Staff Member
Perth Crown Atrium
01.2014 - 02.2022
Certificate - Bar Service
Carine TAFE
Certificate II - Hospitality Operations/RSA Fundamentals
Nationally Recognized Traing/Etrainu
- 1997 Peel TAFE - Certificate of Now
- 2005 Tuart College - Intro Computer
- 2005 Wembley TAFE - Certificate III in Design Fundamentals
Certificate III - Food and Beverage Operations
Carine TAFE
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