Nicole Gorial
Middleton Grange,NSW
Summary
- Dedicated Customer Service Professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. - Well groomed, organised and a dependable candidate who maintains a positive, friendly can-do attitude. Willingness to take responsibilities to meet team goals. - Professional bartender/barista with extensive knowledge of alcohol/coffees. - Friendly, open and committed to building customer relationships by providing positive service experiences. - Possesses an RSA and RCG
Overview
6
6
years of professional experience
1
1
Certification
Work History
F&B Supervisor
Club Marconi
2021.12 - Current
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Improved customer satisfaction by ensuring prompt and accurate service in a fast-paced environment.
- Enhanced team productivity by providing ongoing training, coaching, and performance evaluations for F&B staff members.
- Streamlined inventory management with diligent tracking and regular communication with suppliers to ensure adequate stock levels.
- Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
- Boosted revenue through effective upselling techniques and promotion of special menu items or events.
- Reduced waste by implementing proper portion control measures and adjusting procurement practices as needed.
- Ensured compliance with local health regulations, maintaining a clean and sanitary work environment at all times.
- Managed daily financial transactions, accurately recording sales data and reconciling cash registers at shift end.
- Implemented creative marketing strategies to attract new clientele and increase repeat business from existing customers.
- Learned and adapted quickly to new technology and software applications
Cashier
IGA Greenfield Park
2018.03 - 2020.04
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Restocked and organized merchandise in front lanes
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Education
Bachelor's of Speech Pathology -
Western Sydney
Campbelltown, NSW03.2024
Skills
- Exceeding Customer Expectations
- Handling Pressure
- Problem Solving
- Cash handling
- Fast and efficient
- Attention to Detail
- Excellent Communication
- Adaptability and Flexibility
- Task Prioritization
- Supervision and leadership
Certification
First AID
Working With Children's Check
NSW Police Check
Timeline
F&B Supervisor
Club Marconi
2021.12 - Current
Cashier
IGA Greenfield Park
2018.03 - 2020.04
Bachelor's of Speech Pathology -
Western Sydney
First AID
Working With Children's Check
NSW Police Check
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