Nicole Gorial
Middleton Grange
Summary
Versatile and dynamic, excelled as a Medical Receptionist at Punchbowl Medical & Dental, enhancing patient satisfaction through proficient use of Medical Director and Pracsoft. Demonstrated exceptional communication skills and a commitment to efficiency, significantly improving office operations and customer service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Punchbowl Medical & Dental
07.2024 - Current
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Proficient use in computers programs and Medical software such as medical director and pracsoft
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
Food and Beverage Supervisor
Club Marconi
03.2021 - 02.2024
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Resolved customer complaints involving food or beverage quality and service.
Cashier/Customer Service Crew Member
Vicks IGA
02.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Speech Pathology -
Western Sydney University
Sydney, NSW11-2027
High School Diploma -
Bossley Park High School
Bossley Park09-2021
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical Billing
- Patient scheduling
- Office administration
- Excellent communication and interpersonal skills
- Proficient in Medical Director and Pracsoft
Certification
- WWCC (Working With Children's Check)
- Police Check
- First Aid and CPR Training
- RSA and RCG
Languages
Arabic
Limited Working
Timeline
Medical Receptionist
Punchbowl Medical & Dental
07.2024 - Current
Food and Beverage Supervisor
Club Marconi
03.2021 - 02.2024
Cashier/Customer Service Crew Member
Vicks IGA
02.2020 - 02.2021
- WWCC (Working With Children's Check)
- Police Check
- First Aid and CPR Training
- RSA and RCG
Bachelor of Speech Pathology -
Western Sydney University
High School Diploma -
Bossley Park High School
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