Summary
Overview
Work History
Education
Skills
Retail experience
Timeline
Nicole Moore

Nicole Moore

Retail Manager
Perth,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23

Years of retail management experience

Work History

Department Manager ladies fashion

Target
02.2022 - Current
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Deputy Store Manager

Target
Perth, W.A.
05.2009 - 04.2011
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Senior Merchandise Manager

Target
Perth , W.A.
02.2004 - 04.2009
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Boosted sales with effective merchandising techniques, such as cross-merchandising and promotional displays.
  • Monitored merchandising standards and execution.
  • Executed promotional and seasonal merchandising activities.
  • Developed merchandising strategy to efficiently move overstock.
  • Forecasted purchasing trends and improved merchandising strategies.
  • Utilized advanced merchandising techniques such as color-blocking and cross-merchandising to create visually engaging displays that drove sales growth.
  • Improved department efficiency by implementing innovative merchandising strategies.
  • Increased sales through creative merchandising displays and promotions.

Manager Trainee

Target
Perth , W.A.
02.2001 - 05.2004
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Pursued every opportunity to learn about [Type] business at all levels and improve team member support.
  • Evaluated departmental processes regularly, refining workflows as needed to maximize efficiency and productivity levels.
  • Gained knowledge of company policies, protocols and processes.
  • Used company reports to analyze sales, gross profit and inventory activities.
  • Assisted established management staff with operational oversight, business development, and process improvement strategies.

Education

Graduate Certificate - Retail Traineeship

Hampton Senior High School, Morley, WA
11.2000

Skills

  • Retail Management
  • Business Development and Planning
  • Motivational Leadership
  • Staff Hiring and Retention
  • Team Meetings
  • Profit and Loss
  • Budgeting and Forecasting
  • Customer Engagement
  • Coaching and Mentoring
  • Effective Selling Techniques
  • Employee Performance Evaluations
  • Plan Projects
  • Negotiation and Conflict Resolution
  • Merchandising

Retail experience

My retail management career started after I completed my traineeship through school. My mentors at the time could see I had the skills and determination to succeed at the highest level.


I've been with my current employer for 25 years and in that time I've been continually promoted. In this time I've left to have children and come back again. I was Merchandise Manager/ Deputy store manager of apparell at Perth city store in 2011 I had done this role for a while before leaving to have children. The store at the time had around 120 employees and 6 junior managers I worked with to train and develop. I absolutely loved this role and I was working on my next appointment as a store manager but I had my first child in this time.


I've recently gone back 2 years ago and currently employed as a department manager as my hours at the time didn't suit the hours required. I love working within a team environment working  alongside them and encouraging to do there best aswell as understanding the pressures at times. I've a strong approach when it comes to merchandising and hold very high standards on presentation of the store and staff. I've alot of experience in  how to layout stores, stock control, KPIS, training managers,  performance management, recruitment, rosters, loss prevention, building relationships with customers and the team. I'm  extremely driven as a person and always find a solution to any problem


Timeline

Department Manager ladies fashion - Target
02.2022 - Current
Deputy Store Manager - Target
05.2009 - 04.2011
Senior Merchandise Manager - Target
02.2004 - 04.2009
Manager Trainee - Target
02.2001 - 05.2004
Hampton Senior High School - Graduate Certificate, Retail Traineeship

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Nicole Moore Retail Manager