Nicole Guinan
Bedford
Summary
Results-driven hospitality and retail professional with extensive experience in customer service roles, including hotel and cafe waitress positions as well as sales assistance. Proficient in delivering exceptional service in high-pressure environments while effectively managing multiple priorities. Demonstrates strong abilities in sales, team coordination, and problem-solving to enhance the overall customer experience. Aiming to leverage expertise to contribute to a dynamic team focused on customer satisfaction and operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shop Assistant
The perfume shop
Kildare
09.2022 - 11.2024
- Operated the cash register to process customer purchases accurately and efficiently..
- Assisted in training new employees on standard operating procedures within the store environment.
Hotel Waiter
Midlands Park Hotel
Portlaoise
02.2019 - 09.2022
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Ensured customer satisfaction by providing friendly service and resolving customer issues promptly.
Cafe Server
Quinn's Tea room
Abbeyleix
07.2016 - 02.2019
- Worked effectively in team environments to make the workplace more productive.
- Processed cash and credit card payments accurately.
Education
Bachelors - Social Care
SETU
Carlow07-2023
Skills
- Effective communication
- Friendly and experienced in customer service
- Experienced waitress
- Cash handling experince
- Proficient in POS systems
- Highly responsible & reliable
- Strong teamwork & collaboration skills
- Adaptable & quick to learn new skills
Certification
- RSA
- Police clearance
- First Aid
- Bachelors degree social care
Timeline
Shop Assistant
The perfume shop
09.2022 - 11.2024
Hotel Waiter
Midlands Park Hotel
02.2019 - 09.2022
Cafe Server
Quinn's Tea room
07.2016 - 02.2019
Bachelors - Social Care
SETU
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