Nicole Hance
Gold Coast,QLD
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Receptionist
Coastal Dental Care Robina Town
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
Receptionist and Dental Nurse
North Shore Dental Care
01.2021 - 01.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented medical claim actions by completing forms, reports, logs and records.
- Adjusted client accounts by entering discretionary billing items, requesting rebills and updating billing entity records.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Customer assistance
Dan Murphy’s
01.2012 - 01.2021
- Deliver exceptional customer service and experiences, Responsible service of alcohol, Resolving customer enquiries, Upselling, Merchandising, Replenishment, Strong safety principles, Being able to work in a team environment, Fast paced
Bartender waitress
Platinum Nightclub
01.2016 - 01.2017
- Responsible service of alcohol, Cash handling, Working in fast past dynamic environment, Working under pressure
Waitress/ Bar
K Bar & Meze
01.2010 - 01.2012
- Sales targets, Providing quality service, Being able to multitask efficiently, Have effective communication between team and customers, Being able to resolve and respond to negative customer feedback efficiently, Serve alcohol responsibly
Food attendant
Bucking Bull
01.2008 - 01.2010
- Food handling, Cash handling, Food safety
Education
Personal Training Cert 3/4
01.2018
Benowa High School
01.2010
Skills
- Customer service
- Communication
- Complaint resolution
- Scheduling
- Office Management
- Professional Demeanor
- Record Preparation
- Organization Skills
- Telephone Skills
- Customer/Client Relations
Certification
- Current RSA
- Current NDIS check
Timeline
Receptionist
Coastal Dental Care Robina Town
01.2023 - Current
Receptionist and Dental Nurse
North Shore Dental Care
01.2021 - 01.2023
Bartender waitress
Platinum Nightclub
01.2016 - 01.2017
Customer assistance
Dan Murphy’s
01.2012 - 01.2021
Waitress/ Bar
K Bar & Meze
01.2010 - 01.2012
Food attendant
Bucking Bull
01.2008 - 01.2010
Personal Training Cert 3/4
Benowa High School
- Current RSA
- Current NDIS check
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