Nicole Hardy

• Educated clients on insurance policies and procedures.
• Conducted annual reviews of existing policies to update information.
• Analyzed customer needs to provide customized insurance solutions.
• Analyzed risk factors to recommend appropriate coverage levels.
• General Customer Service
• Banking reconciliation
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

* Monthly and Quarterly Targets to achieve results for the company with adhering to KPI's

• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Disbursed cash and checks accurately while maintaining security of cash drawers.
• Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
• Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
• Maintained accurate records of customer transactions in line with bank procedures.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Greeted new customers, discussed specials, and took drink orders.
• Supervised server staff and simultaneously served personal section of tables.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.

• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
• Greeted new customers, discussed specials, and took drink orders.
• Trained staff members on use of POS system.
• Supervised server staff and simultaneously served personal section of tables.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
• Bussed and reset tables to keep dining room and work areas clean.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.

• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Kept pharmacy counter and related areas clean, neat and organized.
• Received incoming supplies and stocked in correct locations.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Merchandised over-the-counter goods and rotated stock.
• Supported operations with filing, copying and faxing.
• Greeted customers at counter and provided excellent customer service.
• Completed cash register transactions by handling credit and cash payments using pharmacy register system.
• Assisted customers in selecting over-the-counter medications and health care products.
• Organized pharmacy area to maintain clean and orderly environment.

• Analyzed customer profiles to identify appropriate products and provide value-added approaches to client issues.
• Adhered to banking privacy and protection of data guidelines
• Collaborated with compliance department to eliminate procedural errors and margin breaks.
• Developed strategies to grow client base and implemented appropriate sales plans to target prospective customers.
• Utilized up-to-date information to make effective decisions governing bank operations.
• Upheld stringent bank standards for loans, money handling, and legal considerations.