Nicole Hayes
Junortoun,Australia
Summary
Passionate leader and learning practitioner with a focus on developing self-efficacy and supporting the growth of individuals, teams, leaders, and organizations. My ultimate goal is to equip others with the necessary skills to thrive as effective and agile employees in the 21st century. Dedicated to implementing efficient systems and processes that ensure oversight of governance structures, quality assurance mechanisms, and continuous improvement methodologies.
Overview
19
19
years of professional experience
Work History
Group Learning Design and Delivery Manager
Crown Resorts
01.2025 - Current
- Lead development of learning strategies and programs in support of Group learning areas
- Lead design of all Capability, Leadership and Induction courses
- Facilitate alignment of leadership, talent management and development pathways across Crown.
- Engage with stakeholders across the organisation to understand their needs and design innovative learning solutions that drive performance and engagement.
- Socialise and bring to life Crown’s learning design standards and support accessibility standards.
- 21C to Group Head of Learning and Development
Curriculum Development Officer
Crown Resorts
11.2022 - 12.2024
- Lead academic and corporate governance of the Bachelor of Integrated Resort Management course including liaison with TEQSA to support registration of an independent higher education provider and accreditation of a bachelor’s degree program. Designed bespoke Work-Integrated Learning model submitted to HERDSA 2021 conference for presentation.
- Management of the academic and corporate governance of the Bachelor of Integrated Resort Management course including liaison with TEQSA to support registration of an independent higher education provider and accreditation of a bachelor’s degree program with nested Vocational education certificates for completion at first and second year at the diploma level.
- Design of a bespoke Work-Integrated Learning model submitted to HERDSA 2021 conference for presentation.
OD Learning Design Consultant
Crown Resorts
11.2020 - 11.2022
- 21C to Group Head of Learning and Development
- Governance of enterprise-wide learning and development offerings including the design of a leadership capability framework and the development and implementation of policies and procedures to support functions and structures.
- Evaluation and review of enterprise-wide learning and development courses including RTO accredited courses through Crown College and Crown Training, including improvement to newly developed standards of quality, equity, and accessibility.
- Design and delivery of internal capability uplift including the provision of staff professional development in course design principles, policy literacy, quality standards and continuous improvement processes – in both the corporate learning space and the two designated RTOs.
- Coaching and mentoring of team members within the learning and development portfolio of organisational development in the development of power skills (capabilities).
- Design of Crown Course Design Principles
- Support of Workday program transition
Learning Designer and Academic Lead
Thinka
07.2019 - 11.2020
- Design and development of a Bachelor of Integrated Resort Management including governance and corporate frameworks, risk and quality assurance structures and policy and procedures (academic and operational)
- Design and development of first, second- and third-year units within a strategic assessment framework, embedded graduate attributes strategy and structured Work-Integrated Framework
- Design of a nested Vocational pathway within the bachelor’s degree program enabling completion of diploma level qualifications at various AQF levels through Crown College and Crown Training
- Editing and proof-reading course content and associated assessment tasks for Kangan TAFE
Lecturer in Education
La Trobe University
11.2005 - 07.2019
- Design and delivery of multiple subjects within educational psychology and initial teacher education
- Development of reform initiatives cross-campuses, subjects and teaching teams including a digital solution to evidence of teacher impact against the Professional Standards for Teachers
- Provision of expertise in course accreditation processes in early childhood, primary and secondary teacher education including degree programs and masters level courses
- Design and implementation of a-near peer mentoring program implemented in initial teacher education connecting first and third year students, which included coaching and mentoring cohorts of20 –30 mentors across a four year period
- Implementation of research as early career researcher investigating near-peer mentoring, informal learning mechanism, research–policy–praxis nexus and divergent assessment
Education
Research
La Trobe University
Bendigo, VIC05-2011
Graduate Diploma in Education - Secondary Teaching
La Trobe University
Bendigo, VIC05-2002
Bachelor of Behavioural Science - Psychology
La Trobe University
Bendigo, VIC05-2001
Skills
- Strategic Thinking, Planning and Execution
- Formulate strategic direction in leadership uplift, talent development, learning and performance
- Ideate, design and implement frameworks, policies, and procedures to improve performance at the individual, team, business unit and organisational level
- Navigate academic, professional, and corporate contexts with a strong theoretical background and where necessary an academic lens enabling the ability to apply best practice and contemporary research to industry, corporate and professional environments
- Project Management
- Design project objectives and outcomes, ideate, implement, and evaluate project processes
- Deliver project outcomes within budget, on time and with full stakeholder endorsement
- Relationship Management
- Form and maintain effective, reciprocal professional relationships built on mutual trust, honesty, and care within and across teams
- Work independently and in teams, through multi-modes including effective management of diverse teams in multiple locations, remotely and virtually
- Learning and Development/Capability Uplift
- Lead others as an experienced educator with legitimate power, with a wide range of skills and knowledge in21st century learning, modern workplaces, and contemporary governance contexts
- Develop others to support learning and development, nurture individuals to acquire skills to manage their professional and personal development
- Coach individuals to recognise that they learn from their daily work and daily interactions with their peers and build communities of practice to support cascading models of mentorship and learning within the flow of work
- Governance:
- Develop policies and procedures to support effective systems and processes aligned to clearly articulated governance structures and functions
- Kanban methodology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCareer advancementCompany CultureFlexible work hoursWork from home optionTimeline
Group Learning Design and Delivery Manager
Crown Resorts
01.2025 - Current
Curriculum Development Officer
Crown Resorts
11.2022 - 12.2024
OD Learning Design Consultant
Crown Resorts
11.2020 - 11.2022
Learning Designer and Academic Lead
Thinka
07.2019 - 11.2020
Lecturer in Education
La Trobe University
11.2005 - 07.2019
Research
La Trobe University
Graduate Diploma in Education - Secondary Teaching
La Trobe University
Bachelor of Behavioural Science - Psychology
La Trobe University
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