Nicole Hayward
St Albans Park,Vic.
Summary
Administration and client relations professional with hands-on experience managing 20–30 enquiries a day, processing over 100 invoices monthly with 99% accuracy, and coordinating staff scheduling. Supports smooth operations through Xero, GeoOp, Outlook and Microsoft Office, while maintaining clear communication and reliable front-of-house service.
Overview
18
18
years of professional experience
Work History
Reception / Administration / Accounts receivable
Green Earth Electrical
North Geelong, VIC
08.2025 - 09.2026
- Liaised with clients at reception, over the phone, and via email, delivering a welcoming and professional first point of contact to enhance customer experience.
- Executed bookkeeping tasks in Xero, including processing quotes, invoices, payments, and account reconciliation to ensure accurate financial records.
- Streamlined email management in Outlook to ensure timely responses and effective communication.
- Led staff scheduling and ensured full coverage across project timelines and business hours
- Managed procurement of office and job supplies, optimizing inventory levels and ensuring cost efficiency.
- Upheld a tidy and welcoming environment in front-of-house and meeting rooms through consistent cleaning efforts.
- Used Microsoft Word, Excel and Adobe PDF for document preparation and communications
Client Relations Manager
Green Earth Electrical
North Geelong, VIC
05.2019 - 08.2026
- Served as first point of contact for client communication, addressing 20–30 inquiries daily
- Ensured confidentiality of client data while providing professional customer service
- Managed accounts receivable using GeoOp and Xero, processing over 100 invoices monthly with 99% accuracy
- Performed scheduling, document preparation, and workflow coordination to support daily operations
- Implemented data management improvements using digital tools for better file accessibility and record-keeping
- Led staff scheduling and ensured full coverage across project timelines and business hours
- Managed social media platforms, boosting engagement by 25% year-over-year
Administration Manager
Swan Street Sales
Richmond, VIC
09.2008 - 08.2013
- Managed administrative functions, ensuring accurate order processing, timely customer invoicing, and effective stock monitoring
- Facilitated store operations through efficient data entry, back-office support, and comprehensive daily financial reporting
- Provided responsive customer service in a busy retail environment, assisting over 50 customers daily to enhance satisfaction
Skills
- Accounts receivable
- Invoicing and quoting
- Xero proficiency
- GeoOp proficiency
- CRM software
- Office management
- Inventory management
- Microsoft Office suite
- Microsoft Excel: Intermediate
- Word proficiency
- Outlook proficiency
- PDF management
- Social media coordination
- Team coordination
- Stakeholder relations
- Professional communication
- PDF management
EDUCATION & TRAINING
PDTraining – Online Customer Service Training
Timeline
Reception / Administration / Accounts receivable
Green Earth Electrical
08.2025 - 09.2026
Client Relations Manager
Green Earth Electrical
05.2019 - 08.2026
Administration Manager
Swan Street Sales
09.2008 - 08.2013